Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 April 2025

Jenny 1

Most disgusting service ever received, while going through tough times and having services disconnected, (understand this unfortunate in a recession) they did not consider at all to notify that all phone numbers will no longer be ours, and have put them back in a pool where they were given to a competitor, now thousands of dollars of our marketing material have been giving them our business.. and they don't give 2 hoots absolutely disgusting! And to see they are not even memb ...read more

Pros

none

Cons

everything

26 April 2025

CHEAH BOON HOOI 7

Slingshot tends to focus on new customers. Why do existing customers had to pay more than new customers? Existing and loyal customers are the one that keep this provider running.

Pros

Fast

Cons

Bad customer service , Price increase every year after signing a 12 month contact .

24 April 2025

Michael 10

I recently switched to Simply Broadband and it’s been smooth sailing ever since.
If you feel lost in New Zealand’s barren sea of soulless corporate ISPs, look no further!
Simply Broadband is the island paradise welcoming you with high speed internet and excellent customer service.

Pros

High Speed Internet, Competitive Pricing, Professional and Efficient Customer Service

Cons

Absolutely None

24 April 2025

Michael 10

Finally an ISP that delivers!
I recently switched to Simply Broadband and it’s been smooth sailing ever since. Their customer service is top notch and the speed is excellent. If you feel lost in New Zealand’s barren sea of soulless ISPs, Simply Broadband is the tropical oasis welcoming you with open arms.

Pros

Cons

22 April 2025

John 2.4

2 degrees are not the best,I was with them,after the Contract I never went with them again too many problems I had with them,in the end they were rude to me and told me your always.complaining,but they stuff up on things,that never went right,my broadband it had too many problems with it

14 April 2025

Billy Hunter 10

Hyperline is awesome, super transparent with how everything works and very patient with answering questions. You do need some amount of networking knowledge to get up and running, but even then you can hire people to set it up for you. Never had any hiccups, never been throttled, never been cold called about changing plans or anything. The dream isp for a techie like me.

Pros

Speeds as advertised, great support, supporting a local buisness, quick to respond, transparent about setup, tagged or untagged vlan, static ip, value for money, BYOD

Cons

BYOD means you need to know how to set up your own router, but there's services that will do this for you and once it's set you don't need to do anything.

09 April 2025

Sandra Peace 9.2

Great value and amazing speed. Call them in the afternoon and still get me connected around 5pm.

Pros

Great value. Fast respond

Cons

Some staff doesn't pro

08 April 2025

A 7

Asked them a question about their plan details. It's been over 48 hrs. and no one has responded to that simple query yet. Makes one doubt the after sales customer service.

Pros

Cons

not efficient with sales query. Makes you doubt after sales customer service once signed up

04 April 2025

Robert 3.6

A googly-eyed rock would provide better customer service

Pros

Do they get credit for the fact the connection works?

Cons

Customer Service

28 March 2025

Marie O'Connell 8.6

Sarah was amazing supporting me through the process & I certainly wasnt very knowledgeable on how it all works , her patience was next to none talking me through over the phone- most people would've given up on me!

Pros

Customer Service with Sarah

Cons

Not great written instructions to follow + difficult to find out if your modem is compatible-you have to be able to ask the right questions

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