Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 February 2023

Kev 2.4

Beware when changing provider from Skinny - they do not refund partial months. It's my own fault for not checking but I paid $75 for 2 days of internet.

07 February 2023

Pablo Fuchs 8.8

Excellent and reliable service with great support.

07 February 2023

Mark Lim 8.2

Now provides very good customer support. It is a pleasant experience if you need to contact them. They response to your enquiries very quickly be it by emails or phone calls. Unlike some providers who will completely ignore you or leave you hanging with you phones for hours. Their pricing is also comparatively fair. Strongly reccommend NOW if you need a broadband provider.

Pros

Excellent customer support

Cons

Broadband speed not as fast as expected

06 February 2023

Lucy 1

Completely useless wifi network it hardly ever works and if you ring up to ask them to come and have a look they are very very rude. He actually laughed and said I'm just a worker I finish at 5.30pm it was 2pm.. when he does come I will he giving him and earful.. worst wifi ever

Pros

None it's all bad

Cons

It's all bad

31 January 2023

Sangeeth 3.4

It's been only 3 months with 2 Degrees and my Fibre internet isn't working already. I have been out of internet for 3 days now. The worst part is they cannot even provide an ETA on when I'll have internet again. They are saying it's due to Chorus and when I call Chorus, Chorus says they cannot help me as they have the contract with 2 Degrees, not the customer. 2 Degrees contact centre is so hard to get a hold of too. Every time I waited at least 30 mins each to talk to someon ...read more

Pros

None

Cons

Poor customer service, no internet but charging the customer

30 January 2023

Titia Schamhart 3.4

Terrible customer service that borderlines bullying, and a severe lack of empathy. I was forced to move house because it got sold suddenly, and couldn’t take the WiFi with me. They still made me pay every month for a subscription I couldn’t use anymore just because that was the contract. No humanity involved in this company, leaving me with heartbreaking debts.

Pros

Easy to install

Cons

Weekly dropouts, quite expensive, incredibly unreasonable when personal circumstances change.

29 January 2023

Francine Greenberg 9

Great team helpful and fast service if problems arrive. Thanks heaps

27 January 2023

Thomas 8.2

Just joined after the reviews and true to their word they have been fast, excellent to deal with and so accessible for support.

Pros

Just getting started with thema s we switched providers because of our dissatisfaction with them. NOW have been fantastic

Cons

Only COn is we should have made this decision earlier to move to NOW.

26 January 2023

Stevie 10

The staff are SO helpful. Everything was handled quickly. Very satisfied with my experience so far.
Cost is reasonable as well.

26 January 2023

Alex Kelly 8.6

Excellent response to calls, no hanging on the line. Tech support very competent, rapidly determined and fixed connection configuration problem. Superb communicators.

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