Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 June 2023

Faheem Khan 1

I signed for 300mbps internet and was getting 30mbps only. They couldn't solve the issue, so I asked to stop the service within one week but got bill for whole month at double the price of contract value which is greedy.

Pros

none

Cons

Charge more than agreed value and very rigid behaviour

05 June 2023

Charles 2.2

Worst support ever. Don't bother to sign up. Expect to wait at least an hour to get through support. I decided to disconnect broadband and gave them a month notice. I'm still being charged after 2 months, phone calls and emails still no help. Worst of the worst support

Pros

Cons

01 June 2023

Liam Meltzer 9

When Contact spend 5 days still not connect my internet at my new address, I found Hotshot on Google as then advertised sameday connect. Initially I had some concerns as their plans were too cheap to be true (the fiber max plan was probably the cheapest in NZ), besides this, I never heard of this company before.
Ring them to confirm and they told me that I wasn't in the Chorus area, so it might take around 24 hours to connect me but they will try prioritize my order, and th ...read more

Pros

fast connect speed, easy setup, ipv4

Cons

no hyper fibre plan

01 June 2023

Julia Eveni 9

Amazing customer services. I would definitely recommend it

Pros

Helpful, friendly, great customer services

Cons

N/A

30 May 2023

Ray Hawken 1.2

With average download speeds of 0.2 Mbps it was a no brainer to find a new provider who provides consistent speeds in excess of 80 Mbps for less than I was paying Farmside . The problem is that Farmside keep signing up customers despite knowing that the towers are congested . If you ring the call centre expect to be waiting a long time and they usually take at least 2 days to respond to emails .

Pros

None

Cons

For $1200 a year I expected a service that reliably connected to the internet when I required it .

29 May 2023

Kate 9

Excellent customer service. Highly recommend.

27 May 2023

Uan Spijkerbosch 7

I use Wicked Internet at home, and in fact, I run the company, but we have no reviews and that is sad. However, our networks is pretty damn stable and our support is pretty damn awesome too

Pros

We usually answer a call, with a human, within 2 minutes. Great Mesh options for home and the guy on the phone is one desk away from the other fella running the network.

Cons

Too committed to make sure it's working. too focused on the network, not on the marketing. Is that a con?

22 May 2023

Mark 9

Just the beginning. Provided my own mesh wifi, they were fast and helpful with getting it set up.

Pros

Quick response. Very fast switchover.

Cons

None

12 May 2023

Calvin 8.2

I recently had the pleasure of using Hotshot's services, and I must say, I was thoroughly impressed. Despite activating my connection during the weekend, they were able to get everything up and running in just one day. Everything runs seamlessly.

11 May 2023

Ash 8

I signed up, attracted by the 6 month offer, as well as the fact they do some carbon offsetting. I already had a working modem (owned not rented) so checked with zeronet's online chat box that the model would work. I was assured that there might be a few steps and potentially a reset required, but it would work. On the switchover date, it did not work. It took 1hr and 15minutes of idiotically going around in circles with the "have you tried resetting it" chat box operator bef ...read more

Pros

Carbon offsetting, good 6 month deal, fast & reliable (to date)

Cons

The chatbox operator(s) are a bit clueless/treat you like a moron/and take several minutes to respond each time you submit text.

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