Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

14 July 2023

Fred 10

Best value

14 July 2023

Gurpreet 2.2

Switching to 2degrees has so far been the worst ISP decision I've ever made. My VOIP phone and smart lights no longer function correctly since moving to them. I've requested a static IP address twice via email now to see if this resolves anything. They couldn't provision this beforehand for some reason and now with emails being ignored for 3 days, I'm sitting on hold for 30 minutes and then my call gets disconnected. Please just know if you have any problems or need any kind ...read more

Pros

Cheap

Cons

Horrific lack of customer service

13 July 2023

Sonny Whetu O Te Ata 10

been with NOWNZ for 2 and a half years and theyre the best internet providers iv had.

Pros

quick easy and helpful with all our wants and needs

Cons

havent had any negative input from them thus far

12 July 2023

James Sweetman 1.2

hour long wait times for tech support when I had a issue outside of my network. Cancelled chorus tech and never told me, tech staff blaming me using alt DNS while troubleshooting the issue.

Pros

probably good if you dont have to call them, or have a fault

Cons

everything

08 July 2023

Natasha Bonica 3

My phone power and internet in one package is very convenient and good price.

Pros

Convenient good price. Friendly service..

Cons

Always buffering and lagging. and I am in town. Makes it hard to use the internet for work and relaxation

07 July 2023

Hilal 2

Spark is a company that doesn’t give their customers the best bang for their buck. They rip customers off. I don’t recommend them at all.

Pros

Nothing

Cons

Too expensive. No value for money. Outsourced customer service reps who can’t even speak English properly.

06 July 2023

Damod Phil 10

Answered all my questions and provided a discount on my request. friendly and help ful

06 July 2023

Doug 10

NOW is the ideal Kiwi ISP, locally owned and operated, and it shows. In every interaction there’s expertise and a level of care you just don’t get from megacorps.

Pros

Great service, even better customer service.

Cons

Never had a problem in over 5 years

03 July 2023

Lily 1

We have experienced very poor internet connection since January 2023, and had no internet connection over 48 hours recently.
We have found out that our neighbours’ internet works well. So we would like to switch to another provider. But the Farmside would let us go unless paying a disconnection fee, as our contract is due 21 September 2023. The manager of the Farmside talked to me unfriendly on the phone on 3 July 2023.

02 July 2023

Julie 8.2

Best feature, call centre in NZ and local for me. Fast answer when calling. Tech advice excellent and they call to the house when needed.

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