Absolute Worst internet provider I have ever had and I would never recommend to anyone.
Summary: expect to wait 40-60 minutes+ on hold to get any advice, even on weekdays. Expect bad solutions or bad information, very slow and difficult process to get a solution.
When its working fine, no issues obviously BUT! when it is not, you will hate and despise the support of this company, it WILL make you regret signing up to them. Remember, things can happen outside of your co
ntrol that only a providers support can help you with.
Also note 2Degrees mobiles is a VERY VERY seperate division from 2degrees Broadband. But their websites/apps do not make it easy to know. You have been warned :)
My 2Degrees Experience:
Firstly I am competent with networking and know enough to manage my Home network, plus some. Keep in mind each call is at least 1hr+.
My rental I was going into has VDSL not fibre, The support confirms the Orbi Wifi6 'routers specifications' say it supports VDSL. so I signed up for a VDSL 12 month contract. I get sent a router from 2degrees and its a 'Fritzbox'. Not an Orbi Wifi6. I call support and they say no Orbi does not support VDSL.....???
I got the 'you are connected' email a few weeks later, but had no internet. Support sent me another of the same router a few days later, and they charge me 15$ for it (another call to this remove charge). It did not fix the problem, I called support and it ended up being nothing remotely to do with the router, the initial setup person didnt click a button on their system... they clicked it and they propely connected us a few hours later.
The support people's ideas/solutions are VERY different each call. As compensation they only offered to not charge me during this downtime period, as our 'you are connected' date was a week+ prior. And to get any other compensation you have to have an ACTIVE 2degrees mobile plan to get 50GB free, no you cannot just go buy a sim, I asked.
VDSL starts to work days later, they decide to charge me in full for that downtime period anyway. I call support, they say they cant undo that invoice and I HAVE to pay the extra charge this month and they can take it off the NEXT months bill??? Internet is fine enough from there.
Later on in the year I submit the form to upgrade to fibre. I get fibre installed. I ask 2degrees can I get the Orbi Router now I have fibre and they said no, the Fritzbox supports Fibre. After a discussion refering to my initial issue being promised the Orbi on VDSL, they send me it. They dont charge me postage this time. It seems upgrades are free, replacing 'factory broken' routers is $15.
The fibre is fine as it would be with any other major provider, a few months pass with no issues and then a week ago I get an email saying they will be increasing their prices by $5. They say you can exit a contract if you like because of the change.
I decide I want to leave due to my experiences. I call support and say I want to cancel my contract due to the price increase. They say ok, put me on hold instantly. They come back later and say it is done, we have removed the $5 charge from your account for the last 6 months of your contract??? I explain no I want to cancel and can they send me a list of all the cables/routers I need to send back, as I have 3 from them now. The short version is they had to send me to technical support, after I waited 1 hour to get to them, talked to them difficulty for 20 minutes just to try get them to provide me a list of everything they sent me. Which takes an hour on hold again. 2hr 20 min call to cancel my contract and get sent a list of they want me to return???
Absolutely insane. Worst provider I have ever had. I regret every day I went with them. Even when I recieved my 'Prezzy card' Code for signing up to their 12 month contract, that code did not work. 2 Support calls and multiple re-sent codes fixed my issue.
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