Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 May 2019

Chris Mason 8.2

I have been with Spark for 3 years and been very happy with them but this year they were not willing to match the deals offered by other providers.

Pros

Fast, reliable connection.

Cons

Cost

01 May 2019

David 4.4

Be careful. They insist on maintaining a credit balance of about 3 times the monthly charge, but do not refund it when the service is terminated. Outright robbery.
Also the instructions for setting up the IP phone adaptor were not that complete.

Pros

Cons

Be careful. They insist on maintaining a credit balance of about 3 times the monthly charge, but do not refund it when the service is terminated. Outright robbery.

29 April 2019

Maryanne 4.6

Spark fibre was fine while there were no issues. After my initial 12 months they offered me $10.00 off the usual cost. The main problem was the modem kept crapping out every day, and as I didnt get back to them fast enough about it, they offered me a new Hyawei HG659b for half price at $100.00, as the warranty had just run out.
That was at the end of being with them for 2 years. I was paying for up to 950 down and was getting around 150 at best in a one bedroom flat with no walls in gigacity.

Pros

Hmmm, have to think on that.

Cons

Crappy modem, not interested in keeping current customers.

29 April 2019

Trevor 1

Terrible service, poor internet connection, lock-in contract "for modem expense" is an absolute joke, and most likely enforced as Skinny know they wouldn't retain customers through the quality of their services.

Pros

Nothing

Cons

Everything

29 April 2019

Michelle 1

WARNING - AVOID SKINNY BROADBAND!!! Skinny Broadband has the single worst customer service centre I have ever encountered. Everything is too much effort, and they are of very little assistance. They have not yet effectively addressed any of my queries or complaints, despite the MANY errors they have made during my contract.
Completely inefficient, untrained and arrogant staff. Especially disappointing as I chose them as the Skinny mobile customer service team used to be ...read more

Pros

We have very basic internet connection, and it was slightly cheaper than our last company.

Cons

Everything - customer service team is absolutely useless and arrogant, internet connection is very poor, modem had to be replaced (about a month into the contract), completely disinterested in any issues as they know the ...read more

27 April 2019

Louise 8.2

Claire was so helpful in resolving my problem of adding a chrome cast device

Pros

Good system for apartments

Cons

Sometimes our internet is slow

27 April 2019

Poppy 8.8

Fast and Full support.

27 April 2019

Binuka Prajapati 7.6

Very professional, supportive and reliable. Very quick to fix the problem. Thanks Ivy.

25 April 2019

Bill 8.4

Quick and easy. Thanks

24 April 2019

Patrick Tran 7.6

Overall the service is very reliable and easy to setup when come to purchasing plans.
Staff are very helpful every time. This last time I spoke to Nate and he is very helpful.

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