Nova Energy

You might know Nova Energy as the New Zealand-owned company that provides great value energy to Kiwi families and businesses.
Now, they’re also bringing you unlimited broadband* and even greater value when you bundle broadband, electricity and natural gas together.
Nova is proud of its good, honest Kiwi service. Our friendly staff are based right here in New Zealand, so you can talk to a local person when you need to, and fast.
Nova currently supplies copper (ADSL and VDSL) and fibre customers throughout the North Island and to customers down to Timaru in the South Island.

*Nova’s Fair Use Policy applies to its unlimited broadband and phone plans.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Reliability	5.7
Speed	5.2
Support	4.2
Features	4.8
Value	4.9

Average from 18 reviews

Showing 1-5 of 18 items.

2024-07-03 09:07:18

Geist 1.0

Nova is a story in how not to do things.
It has been over a week of being connected to them for fibre. To rephrase, I have been a week without internet.

In this week, I have phoned them up multiple times to try and get connected. They are absolutely no help. They tell me that a technician will call me back. I have yet to get a single call back from a technician.
Also, they don't even know if I'm on copper, or if I'm on fibre, which instills a mountain of confidence.

Pros

Lol. Lmfao.

Cons

I'm paying for a service that I don't even get. I don't think anyone there knows what they're doing. Terrible customer service. Hours are standard 8.30 to 6 pm, so good luck if getting in touch with them if you're employed.

2023-06-16 21:09:14

Dave 1.8

Call centre had long wait times and only available on weekdays which is not good if have an issue.

2022-10-01 14:08:08

Sara 2.4

Worst experience ever. Internet failure consistently every day, no response to my multiple enquires. Paid $800 for a tv 3 weeks ago, no sign of the tv. DO NOT RECOMMEND!!!

Pros

We have power.

Cons

Rubbish internet connection, poor communication, unreliable.

2021-06-06 17:38:00

Jase Trevarton 4.8

Not being able to see a proper breakdown of my usage, higher internet price and not being able to contact the company after hours or in the weekend is the reason I changed from Nova.

2021-03-10 20:30:36

A 4.4

Internet was Laggy and slow fibre, rang many times asking whats wrong they say just reset modem,so was doing resets every week for a year.we are gamers... so stink really for $92 p/mth..had to switch

Pros

Power was very cheap for our high usage family.

Cons

Internet was Slow and constant lagging for 92$ p/mth..wasn't even top fibre. Almost felt like it wasn't fibre

Showing 1-5 of 18 items.

Get a LG Smart TV with Nova Energy TV Bundle Plan

22/07/2019

Great value bundle offers from Nova Energy

In addition to award-winning customer service and the convenience of a single bill, Nova brings you even greater value when you bundle broadband, electricity and natural gas together. There are also great value phone options with every broadband plan.

Lady looking relaxed and happy after bundling her power and broadband

19/07/2019

How to bundle your Broadband and Power

Life admin getting you down? Dealing with different providers or billing cycles for services like broadband, electricity, gas and phone are part of life. But you can streamline your life by “Bundling” your power and broadband to….