Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 October 2019
Lee 2.2
Started off brilliant, speeds were as advertised for the first 6 months. Then had major speed issues, NOW had no interest in sorting this and kept blaming it on my home setup which had not been changed at all since I first joined NOW. I dealt with NOW's 3rd party tech who confirmed issue wasnt at my home and passed on his findings to NOW who thru shear arrogance by Kent in support would not believe the findings and kept insisting it was an issue at my home rather than the exchange. NOW refused to go to chorus and get the issue sorted. Four months went past and NOW still wouldnt do anything about my issue but advised me via email that they were terminating my services since the issue was unresolved. Avoid if you can! ...read more
Pros
Good initially
Cons
Very poor tech support and failure to sort issues.
24 October 2019
Anita Maitland 9.4
Voyager are fantastic, their staff are great and will always solve your query. They answer the phone very promptly, I wouldn't go anywhere else. I get the bundle package with the VOIP phone, which is only an extra 10 dollars , great value for money.
24 October 2019
Oya Baglar 7.8
Claire was really really helpful walking thru everything with me as I am not very computer internet or phone smart. Thank you Claire.
Pros
no
Cons
no
23 October 2019
Hamish 1
It's a joke. No support. The price is above average. Avoid at any cost
Pros
None
Cons
all of it
23 October 2019
Kate 6.2
It is good overall, switched to another provider only because of promo deal
Pros
Stable connection, good customer service, fast problem solving, reasonable price. Easy and fast service cancelation on an open term contract.
Cons
1. We were waiting for the installation for 1 month (probably Chorus' fault). 2. The hotline is useless. 3. No option to change plan by yorself - have to contact customer service and wait (2 days in my case). 4. No perks
21 October 2019
Magdalena 7.8
Claire did an amazing iob by helping me!!
18 October 2019
Daniel Chong 9
BigPipe have been great, I'm only switching because they were massively undercut by my new provider. Would say they're second best value and the one off fee for a static IP is awesome.
17 October 2019
J.P 10
Always have prompt and courteous responses.
Technical support is down to earth.
Very happy with overall products & service
16 October 2019
Phillipa Whiteford 7
Not too bad
Pros
Cons
Seemed really slow compared to Stuff. Have since switched back at the end of my 12 month contract.
14 October 2019
John & Lynda Wilson 8.4
Good Provider.
Pros
Very good support.
Cons
Price not competitive.
Showing 10 of 2140 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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