Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

11 December 2019

Ian 1

Tried to get fibre but slingshot kept interfering in the process making it take weeks longer than necessary, billed me for the service before connection, cut my phone off and to top it all off the only "customer support" is emailing back and forth getting bizarre replies with nothing to do with the original queries.

Pros

Price

Cons

Everything else

11 December 2019

Gary Heathcote 7

As usual prompt answering of my phone call, friendly helpful service and fixed the problem over the phone. 10/10 from me. I would still be waiting another hour on Vodafone or Spark for someone just to answer the phone.

Pros

unbeatable service

Cons

None

10 December 2019

Doug Dixon 9.4

Broadband as it always should have been! Great product, service and value, save yourself from the nightmare VodaSparks of the world. And the customer support people are proper local techies who know their stuff.

08 December 2019

Caitlin White 5.4

We were happy enough with the broadband overall but it was a real hassle getting it installed. They gave us a good deal on a one year contract (6 months half price) but at the end of the one year, we were paying $105 per month which is well above the market rate. They were unwilling to give us any sort of discount, or switch us to a cheaper plan without us agreeing to be locked in for another 12 months.

06 December 2019

Scott Daniels 5.8

Internet speed not the best as we are rural.

Pros

Still able to watch Spark Sport on ADSL connection

Cons

Customer service great

05 December 2019

Wayne 5

Spark fault reset of everything needed. Because I have my own high power modem they cannot help. The help desk is a chat bot....what a pain. I had to call a tech in to fix and reset...lots of time wasted and money spent. Sorry Spark I'm gone

Pros

Cons

Poor support no care attitude.

03 December 2019

Harry 9

Always fab service from people I trust. Local - and they really do care.

Pros

Cons

02 December 2019

Dave 3.8

Very poor reception keeps dropping out and when we do have reception it is very slow

02 December 2019

Niyati 7

Good

30 November 2019

Paul STUART 7

Was fine until purchased by Vodafone, at which point their plans could not be upgraded. We considered moving to Vodafone, but after 25 mins on the phone to an utterly incompetent sales rep (he didn't even know what an 0800 number was!) gave up and moved to Now.

Pros

Always quickly responsive when I called (unlike Vodafone)

Cons

Plan was limited to download of 30Mbps

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