Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 September 2020
CD 7
They are cheap, provide an average service, but became unstable these days, and high latency for games.
Pros
Cheap
Cons
high latency for games, unstable
19 September 2020
Gurbinder 1
Very bad experience. They send me email that tec coming to sort out broadband Friday. Nobody came in.very bad service left us without internet for the weekend. So annoyed
18 September 2020
Chayne Jenkins-Te Ngahue 2
They suck
Pros
Cons
Always losing internet connection
17 September 2020
Lucia 8
I have used spark broadband with homeline for over 10 years. In the past, they have been able to offer discounted rates to existing customers when there were promotions for new customers. Unfortunately, this was not the case any more in the last couple of years and their contact centre or sales department stuffed up with a change I already said no to. This created unnecessary hussle for me. Besides, I feel the price is quite high compared with some other good providers.
Pros
Quite reliable, seldomly had issues. Overall customer service staff had been good.
Cons
Getting more and more expensive.
17 September 2020
Kem Mason 10
I have worked from home for 10 years, making heavy use of the internet. Before I found NowNZ (Just over 5 years ago now), I was with Vodafone (and I'd tried a few others as well). I had a problem that Vodafone was trying to fix for a few weeks, and was unable to (I was having to use my phone for internet in the meantime). I got fed up, found NowNZ, switched, and they had me up and running within a couple days -- keeping me up to date on what was happening with Chorus (where the fault lay in the hardware). I've had a couple different very unusual requests as well, and they've always been able to resolve them very quickly. ...read more
Pros
Awesome Tech Support, Reasonable Prices, Fast / reliable speed. Offered me a deal to credit me with money in order to offset a contract with previous provider too.
Cons
none -- if you can switch to them, you should
16 September 2020
Vivien 7
Been with them from 2014 but have never heard from them regarding special deals or anything else.
16 September 2020
Varsha Samant 8
Very good support team and excellent customer service of Nova. If they review their price, I am happy to join Nova in future
Pros
Excellent customer service and support
Cons
Expensive
16 September 2020
Wayne Carmichael 4
Spark wireless broadband in the Greytown area & particularly at our residence (inside the town) not consistent or grunty enough
Pros
Support has attempted to resolve the issues consistently.
Cons
Issues not resolved. Couldn't run smart TV, 2 mobiles & home PC wirelessly at the same time
15 September 2020
Brent Smith 7
Fine until they put their price up.
12 September 2020
William C O'Donnell 7
Sign up was a breeze, contact from NOW was quick & friendly & helpful. Email response was quick, as was return phone call. Waiting to see how the changeover goes on Tuesday !
Showing 10 of 2140 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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