Canstar Blue is a customer satisfaction research and ratings business designed to help people make better purchasing decisions. Every year, they review and rate a variety of products and services. For broadband, Canstar looks at a range of aspects including performance, value, contracts and customer service. While Kiwis are spending more and more time online, Canstar’s research shows that the majority of New Zealanders are not happy with their internet providers. That is, apart from NOW.
For the second consecutive year, NOW Broadband came out on top, as the only broadband provider to earn Canstar’s 5-Star rating for Overall Satisfaction. Across all measures, it had a total of five top ratings, plus two 4-Star ratings for Value for Money and Flexibility of Contract. In a market where over half of consumers are unhappy with their broadband providers, NOW is delivering great value for money and fantastic customer service.
So what’s behind this 5-Star winning streak? Hamish White, founder and CEO of NOW says, “This award is testament to the people and team at NOW relentlessly pursuing and delivering against their belief that the telco industry has deprived Kiwis of good service for decades. We’re here to deliver what Kiwis deserve and who would have thought that you could build a business by just getting the basics right, which the industry seem to struggle with. It’s not rocket science; run a high performing network, do what you say you’re going to do, and simply answer the phone when customers need help.”
NOW’s unique service-led customer first promise puts them at the top with the big brands. With attractive pricing, service, network performance and contract flexibility, it seems Kiwis are catching on to this challenger company, founded in Hawke’s Bay in 2012. If customer service is important to you, then go with a winner like NOW.
NOW was founded on the belief that “can’ts” just don’t cut it and that New Zealanders deserve “can dos”. Created for homes and businesses across the country that want a broadband provider who puts service back into a service industry, NOW now has a strong and loyal following right across New Zealand.
The company points to its regional roots for why the brand strikes a chord with everyday Kiwis. "We're a little bit unique in our industry, being the only top tier telco based outside of Auckland, we think this gives us an edge. It enables us to get closer to our customers and connect more in the community, who have been our best source of ideas as well as being our most loyal customers."
