The Commerce Commission is asking New Zealanders about their likes and dislikes about their phone and broadband experience.
It comes after Parliament made changes that direct the Commission to collect and report on the quality of service consumers receive from their telco providers.
"We want to know what New Zealanders like about their phone and broadband and about the things that frustrate them. We also want to know what information is useful to help them make choices about what providers and services they sign up to," Telecommunications Commissioner Dr Stephen Gale said.
"We’re calling for consumers to share their thoughts via a couple of online questions. We’ve also released a summary paper which includes examples of what we think could be helpful for consumers when choosing their phone and broadband services.
"We know price isn’t the only thing New Zealanders care about and our new powers will help us highlight the quality of service that consumers experience. The aim of this work is to lift the level of service overall by encouraging providers to compete on quality, not just dollars and data."
Following feedback, the Commission will hold workshops with industry, consumer advocacy groups and interested consumers to help decide the information that it will collect and how it will collect it. It will then seek advice on the best ways to provide that information to consumers.
This is great news for Broadband Compare, and for broadband customers! At Broadband Compare we believe that everyone should have the information they need to make an informed choice when choosing a broadband plan.
Gavin Male, Founder and CEO of Broadband Compare says that this is a great opportunity for New Zealanders to have their say about what’s important.
“This is great news for Kiwi broadband customers. At Broadband Compare we are all about providing a fair, informative and helpful way to compare the options and choose a new broadband plan. We’re passionate about creating a world where a full informed choice is the only choice. This is a great opportunity to tell the Commerce Commission what’s important for you, and what helps you make an informed choice about broadband.”
Have your say on what's important to you when choosing a new broadband plan or provider.
COmmerce commission survey Broadband Pulse Survey
