Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

13 November 2020

Jodie Matthews 1

Spark couldn't help with spam on my mobile so I changed number. The number was faulty, didn't receive calls nor texts. Spark told me to ring Vodafone? I went back to my old number and my minutes & data had gone. i requested it be reinstated, I asked for update, After several weeks of being ignored I gave up. Baffoonery in perpetual motion.

Pros

Not one.

Cons

As per above.

11 November 2020

Jayden 6.4

The first support menner we got was unable to provide us with the information we required but Claire was fantastic and made it simple and easy to get what we needed. Thanks again

Pros

Easy and accessible, fits our needs

Cons

Slow speeds

11 November 2020

corrina pronk 1

Terrible to deal with, were completely unhelpful when we had internet issues, would not recommend them

Pros

Cons

will charge extra for any call outs, wont give temporary internet when the lines are down, you will be on hold with the technical team for over 30min to get through

10 November 2020

chen 5

been with them on 12 month contract then they put price up after 12 months with on notice and the they want 30 days notice to terminate never again

10 November 2020

David 7.6

Been with Skinny for almost 3 years. From unlimited VDSL to unlimited fibre 100/20. Their plan was always one of the cheapest if you are an early adopter. Their speed is as advertised.

Back in VDSL era their technical support can be a pain to deal with (only solved after repeatedly calling them and escalating the issue to their support manager). But ever since I upgrade to fibre I haven't had issues with them, overall still happy to stay onboard with Skinny :)

Pros

Good value for money, speed is consistent as advertised.

Cons

Customer support can be frustrating to deal with (hope you don't encounter technical issues so you won't have to deal with them!)

09 November 2020

Shabbir 2.8

Highly disappointed with the service and speed. Actual speed is much lower than mentioned in the plan and often temporary breakdowns. They even disconnected my internet one day before the official switch date.

Pros

None

Cons

Unprofessional organisation, based on lies.

07 November 2020

Andrea Boyce 9.8

Very Happy with Now Broardband services offered by Now.
Tech support always available and in my experience any issues have been quickly resolved .
Staff always polite and efficient when dealing with my enquiries or issues .

07 November 2020

Michelle 10

Wonderful speed, great response, friendly Customer care.

Pros

Reliable and competitive price,

Cons

Not experience any cons till now

06 November 2020

Adriano Augusto Heitor von Sydow 4.2

It does work 80% of the time, but the other 20% is a nightmare. Their customer service specialises in blaming me when something goes wrong. They say if I go there and it is your fault, we will charge you. I say I don't care, just come and fix it. I need to work. They don't come anyway. The problem that was "mine" eventually gets resolved with no explanation. I just has to keep trying for approximately 2 weeks.

Pros

The only option around here.

Cons

Customer Service and Reliability

06 November 2020

Brenda Monk 9.4

Gravity has provided us with a wonderful service at a great price, it has literally been a lifesaver in our remote, rural location, where sattelite internet is the omly option. We do not have cellphone coverage and landline is not available at one of our connections, so be do literally rely on Gravity for all our communication, including during emergencies. Thank you Gravity!

Pros

Price, service, accessibility, unlimited data, great customer service

Cons

None that are eorth mentioning

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