Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 November 2020

Alex 7.6

Got a great support

Pros

Easy to access

Cons

Shared wifi wouldn't work properly for a phone (connected without internet)

28 November 2020

Nature Hamahona 3.2

No reply from company

Pros

None

Cons

Everything service, reply slack

28 November 2020

Rachel Biddles 1

Used to be really good. I didn't bother with fibre because the existing speeds were good. Now since the 'upgrade'. It is either slow or down. Constantly. Customer service useless and do not listen - just take me through standard trouble shooting that I already did. I have school reports to write and my daughter revising for exams. No time frame of the problem even being looked at. Terrible.

Pros

Go back to their previous service provider

Cons

See above review. I would not recommend

28 November 2020

Romnick Alejo 10

Claire is a lovely representative of your company. She took care of my concern excellently.

Pros

Cons

27 November 2020

Teresa Murdoch 10

Help is always readily available, you're not waiting half the day for someone to answer the phone OR email for that matter and you get an answer to your query so quickly. I love that you aren't ringing someone in another country to get help!

Pros

Fast and efficient help, friendly customer service, best experience I've had with a provider yet actually.

Cons

Can't put my mobile plan on Now lol but that's really only a con for myself!

25 November 2020

Ishmeet 8.6

I spoke with Jacob and he was lovely on the phone. He understood my problem in no time and was very quick In solving it.

25 November 2020

Steffi 9.6

She was (sorry can’t remember her name) very polite and helpful. Awesome!!!

25 November 2020

Heather Tudor 1

No support to problem. Told Vodafone tower overloaded. This doesnt help. You never mentioned at sales time. If you charged me $99 pm, then provide a service where I can use.

23 November 2020

Pam Smith 6.2

Reasonably happy with Spark. Can’t get fibre in our road

Pros

Cons

23 November 2020

Jacques 8.2

We have been with NOW for a few years. They provide REAL customer service by people who understand NZ way of life and issues. Their technical service are efficient and will go beyond the call of duty to make things happen when it there is an issue. Customer service are friendly and courteous and will go the extra mile to accommodate your needs and sort problems out.

Pros

Responsive / friendly / competitive /

Cons

None

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