Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 December 2020
Paul 5.2
broadband continues to drop out after numerous attempts to reset the router
Pros
Cons
telephone answering service is horrid
21 December 2020
yuqi wang 9.8
Really good
Pros
Good
Cons
No
21 December 2020
CPM 8.2
Good deal when first signing up. I was on the $85 plan but paid only $75 after the $10 discount with a mobile plan and also had the free 1-year Amazon Prime Video subscription. After the first year, the plan increased to $89 ($79 with mobile) and Amazon Prime Video was no longer free (~$9 monthly).
They had a promo on for new subscribers that offered a $69 monthly plan with free Amazon Prime Video. I asked the call centre if I could be put on the plan but the most they could do was offer a $10 discount which would have made my monthly fee $69 with no Amazon Prime Video (only broadband). I shopped around and found another provider (Slingshot) offering $65 for the same service. I can sign up for Amazon Prime Video myself for ~$9 monthly.
$65 + $9 = $74 which is $1 less than I am currently paying on my first year with 2Degrees. Its a shame they couldn't at least match the broadband price. Their customer service is better than Slingshot-- you get to talk to a real person faster and they resolve your queries quickly.
...read more
Pros
Free Amazon Prime for a year
Cons
Expensive once the promo year is up
19 December 2020
Nesta Parry 7.4
I have stayed with my provider as they came back with an offer that was as good as the one I was thinking of moving to.
Pros
Outstanding technical support
Cons
Too expensive
18 December 2020
Tatiana 9.8
Thank you for you help with the unexpected finish of my service,didn't have any single problem here and really sorry that I can't take it with me.
15 December 2020
Sandeep Singh 8
Prompt service. I liked feedback by admin on router installation. Excellent customer support.
15 December 2020
Rebecca 1
Worst communication.
They can do nothing with your problem.
They always change their words. Every staff says it differently
You have to repeat your problem over so many times to a new staff.
Both side gets really stressed
Pros
Nothing
Cons
Everything
14 December 2020
Brett Taylor 9.4
Great speed, reliable, no complaints really!
Pros
no
Cons
no
13 December 2020
Alan poole 1.6
Rubbish communication
Pros
no
Cons
no
12 December 2020
Van Nguyen 9
The live chat with Clair is excellent and quick response. The only unhappy thing is that it turned out my 6-month contract plan more expensive than no contract plan. But no update information was sent to me (when the price was going down).
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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