Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 January 2021

Myrie Edwards 8

Found staff very helpful and had satellite installed by highly efficient installer, my teenage sons are thrilled as am I, I have no negatives as of now

22 January 2021

Helen Erridge 4.4

Have spent weeks trying to get help with a cellphone problem and am still waiting. Just send an automated message with a number but ignore any email with a query about it saying they will be in contact within a day.

Pros

Cons

Don't respond to email queries Slow to answer phone

21 January 2021

Joanne Setu 8

Have been with NOW for nearly one year and are happy with it. We have used customer support once and the solution was simple but tech support had to talk me through what I had to do over the phone. He managed to do this without making me feel like an idiot which was appreciated.

Pros

Local feeling company, fair rates. Quick responses.

Cons

Our broadband can be a little laggy sometimes.

20 January 2021

Karene Clark 5.8

Have been with Spark for decades and was a big decision to move from them for our broadband but price wise they don't compare to what's on offer elsewhere and they don't do anything special for their loyal customers

Pros

having broadband, netflix, mobiles and landline and email all together is helpful especially only getting one bill

Cons

Spark seem pretty disinterested in loyal customers, no special deals for us.

20 January 2021

Julie 3.4

Good value broadband when bundled with electricity, and even better with gas added on. A modem is even provided for free. However, I found the speed and reliability to be volatile, especially on bad weather days. When this happens, it's impossible to get a customer service rep on the phone to address it.

19 January 2021

Dexter Loos 6.6

broadband connection was fine but price was high considering we are low users so found a cheaper deal

Pros

Cons

too expensive

15 January 2021

Arthur Cust 7.2

We've had some issues in our first month with losing service a few times and speeds were not what we were expecting from advertising in our building (however they are adequate for us). I had to call last night as no internet again and got EXCEPTIONAL service - well done!

Pros

Does what it should & great service support

Cons

Have experienced drop outs in service.

14 January 2021

Einy Smith 9

The Service I have received over the last 12 months from 2 degrees has been excellent with no issues at all. Obviously right now I can't say that the service I will get from my new provider will be just as good, reviews say it will, however I can say that the money deal is better, just like you guys were 12 months ago. I wanted to stay with you guys but no one wanted to play ball so it is what it is.

Pros

Excellent Service, Support and Performance

Cons

Jan 2021: Most ISP's have cr*** deals going

12 January 2021

Winnie 8.2

A good company with very competitive pricing. Unfortunately they mucked up at the original set up. For some reason they failed to book with Enable to hook me up to fibre. Tried to blame Enable for the delay which was totally incorrect. Because of this they had to put me on VDSL until Fibre was connected. It was quite time consuming to deal with in the beginning, including the initial bills. But have had no issues since then. Great speed, good price, and senior discount.

Pros

As above

Cons

As above

12 January 2021

larry donnell 4.2

Certainly lacks in customer service.....Attitude from the office staff is appalling.....I found the Male tech staff to be the best if one has a issue stay away from the office....Charges for going over your limit are in my opinion way to high plus a hit and miss email from them to let you know when you are on overages...not great at all.

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Cons

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