Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 February 2021
Carol Page 4.8
Sometimes difficult to get to talk someone and when changing address that doesn’t have fibre and only copper different people offer different 1 month temporary options for 1 month free and then others say no not free and we have to pay for 1 month mum plus pay for modem.
Difficult to straight answers.
Pros
App is really good to monitor monthly/ daily/ hourly usage
Cons
Bad communication
22 February 2021
Kevin Nolan 9.2
My first time in dealing with Freedom. I am impressed. Claire dealt with me in a very quick and professional manner. Great service!
Pros
Easy, quick and simple to deal with
Cons
None
20 February 2021
Geert Meijer 1.8
70% slower and 100% higher ping
Pros
none
Cons
everything
18 February 2021
Kevin 5.6
Sometimes internet just went off and takes 10-15mins to come back
Pros
Reasonable price
Cons
Internet stability
18 February 2021
Pearl 6.2
Initially I was looking for good affordable broadband, it was ok for the area I'm in but now I'm looking for a better provider. Fibre is not available in my area.
Pros
Cons
Wifi connection drops out.
17 February 2021
Dave Graham 4.2
During most recent outage (there have been several) I spent 45 minutes n hold, listening to a message saying our customer service is from 7am to 7pm. Finally connected at 18.20 and get told that the broadband support finishes at 6 pm. What's with that? No info on why there was an outage or how long it would take to get back. I'm off to somewhere that actually has customer service.
Pros
None. They offer nothing extra.
Cons
Absolutely terrible customer service
17 February 2021
MyeongKyu LEE 10
Jay helped me a lot. I asked him a lot of questions. But, he never annoyed to me.
He was always very kind and nice.
Especially, He was friendly and humorous to me. So, I felt comfortable.
I think Jay made a good image of this company. I think all the other staff members here would be kind as well.
And wifi speed is very fast.
It’s very great choice and experience.
Thank you so much!
Pros
Kind people, Great Wi-Fi speed
Cons
Nothing
16 February 2021
Siva 1
Supports only through email because none of them could speak English. Same company as worldnet, called them and completely incomprehensible. Looks like the operate out of China like how Vodafone operates out of India. I'm still not connected to internet and their emails take generations to reply.
Pros
Nothing.
Cons
Sketchy service. Should have just not gone with it. Paid advances too as requested by their website.
16 February 2021
Sue Hanna 7
The main reason for changing providers was so that we could get broadband power & gas on the same bill which Slingshot could not do.
Pros
I liked the free caller id with the homeline
Cons
When initially contacted 2 years ago, 2 representatves from Slingshot ASSURED me that they supplied gas. That was false. I told them so. me
15 February 2021
Mazhar Saeed 6.4
Average
Pros
Cons
Not a good value for money
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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