Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

25 May 2021
Janeen 10
great service, fast installation
24 May 2021
Vincent Boots 8.6
I choose the Broadband/Power/HomePhone/Cellphone bundle with Broadband unlimited both in speed and amount downloaded. Performance during the period since connection of all services has been excellent in every way. Just can't fault it and initially I had a couple of questions which were dealt with fast, professionally and talking to someone in NZ for support made it quick and easy as well.
Monthly account via email is detailed and easy to follow. I've got mine on auto payment, so the whole deal is carefree. ...read more
Pros
Top end performance, care free at a great price overall.
Cons
Power price is a bit higher than I would like. See how that goes through the winter months.
24 May 2021
Jane Ruth Gleeson 5.8
I have been with Spark for many years and have found that the cost of having a spark account too expensive. I am on a low income and cannot afford to have spark as my provider
Pros
Good staff with excellent communications skills
Cons
Too expensive.
21 May 2021
MS 4.4
Email servers and some websites are either blocked or throttled. I've contacted Slingshot multiple times - They promise to get back to me after they have investigated - 2 months later, still no response.
Pros
its cheap
Cons
its useless. I'll leave them as soon as my contract is up.
21 May 2021
Winona Holl 8
My broadband is portable, so I can take my modem with me when I travel and the signal is strong in most places. That's awesome. The customer service is amazing, very personal and helpful, always fast service.
Pros
no
Cons
no
20 May 2021
Mani 3.6
Basically. Dont do it. Speeds drop constantly. The help support was appalling. Never got back to me after 3x rings. Tried there whatsapp and was told to ring . Given up.

My mate works for contact and he said to leave. They have bad service
Pros
Cons
Bad customer service
16 May 2021
Ken 6.6
Very expensive for what I get
Pros
no
Cons
no
16 May 2021
Sarah 3.8
The customer service for Skinny is shocking. I was charged 3 times for my initial payment and connection fee and did not receive a refund for 5 days. I was on the phoneline for and hour and a half waiting to speak to someone about this issue but never got though. I received an email telling me my modem would be there is 5-7 days and asking what fibre connection I had which I promptly replied to. I waited 14 days for my modem and it never came. I had to email asking where it was and was responded to with an automated impersonal email. I wrote an email complaining about the service I received and was asked for evidence and now ownership was taken. Would not recommend Skinny at all! ...read more
Pros
Internet is fine.
Cons
Customer service is awful and very disrespectful.
13 May 2021
Anand 1
Please don't go for 2degrees the worst connection. I am with 2degrees for 4 years no offers and just Internet keeps disconnected
10 May 2021
Bill 7
Generally been pretty good, a far better customer service and reliability experience compared to Vodafone.
Showing 10 of 2140 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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