Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 June 2021

Nicky Clark 8.2

Despite being online-only, Bigpipe's service was great. Very few issues and prompt resolutions when we did have problems over the 5+ years we were with them. Only switching now that we're moving to a new property with fibre, as other providers seem to be a bit cheaper for the speeds we're after. I only hope it's not the wrong choice!

22 June 2021

james 6.6

slow to react to market place , seems the bigger you get the slower you move

Pros

online service is good

Cons

slow paced against competition

22 June 2021

Vaoiva 1

trash slowest wifi ever, cant even log into gta or fortnite

Pros

none

Cons

none

21 June 2021

Gary Stevens 6

It was fine. Sometimes slow or paused

21 June 2021

Carol 2.8

We have had ongoing issues with the quality of our wifi, frequently cuts out and doesn't reach all rooms in the house - even with an extender....

21 June 2021

Olive Gallagher 7.8

I cannot get high speed wifi as they insist that it has to go underground through my neighbours lawn. I love the wireless wifi I get but I cannot get unlimited and would like to et more. Sometimes netflix stocks to load as well. I am very happy it is available.

Pros

great its available

Cons

cap on data a bit low for me

18 June 2021

Aidellane 7

I have used Freedom internet over a 2 year period and have found their team friendly and helpful in resolving my queries. Response time has been quick.

16 June 2021

Gray 4.6

Good performance over several years. Decided to leave because the price goes up and the incentives are removed (Netflix, Neon) over time. Not proactive to offer better cost/performance so rang up customer service to see if there was a more competitive offer but no interest from them - only offer was to remove the landline to reduce the monthly fee Bye bye!

Pros

Reliable

Cons

Expensive

15 June 2021

Michelle 7.2

No problems

Pros

Great set up

Cons

After 12 months price increasess

14 June 2021

Anne Marie Garcia 4

We used to be with Netsmart and they had an amazing customer support as well as quick techinical intervention when there was an issue. Sadly Lightwire purchased Netsmart in 2016 along their existing clients. Lightwire did not contact all Netsmart clients explaining what to expect in regards to services. In December 2020 our equipment had to be upgraded as incompatible with their new upgrade network and we got invoice $600. We were offered to pay $300 + 10 a month for a full m ...read more

Pros

Propose plans of 200 GB for $155 relative speed 16 GB download 5GB upload

Cons

Equipment is not very strong, highly senstive, gets faulty quick particularly with bad weather. I advise to check with your insurance to insure it. High fees to repair at $600 each time. Also can be up to 5 working days ...read more

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