Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 November 2021
yazeed jammal 1
Thieves gave me $200 credit to join and they charged me twice in the first month and they keep giving you excuses and not answering your questions when you demand a proper explanation, rud and not trustworthy; on top of that their shitty modem and not stable connection. stay away from this nightmare.
Pros
nothing really.
Cons
1-thieves
08 November 2021
Matt Frear 9.6
I've been with Now for nearly a year. They've always been helpful whenever I've had problems. Their call centre is great, they always answer quickly. They helped me fix an odd issue with Netflix and my Smart TV.
Pros
Answer the phone quickly
Cons
None
07 November 2021
laurenceliddell@gmail.com 9
Cheap, reliable etc
06 November 2021
Von 1
Dreadful service
Pros
Nothing to say
Cons
Dreadful and unreliable
05 November 2021
Carla Gini 2.8
Worst experience of my life - may be cheaper but I have been without a TV for over a week - due to lack of customer service - no difference in internet speed - they just don't want to help - just want to take my money and don't care about the distress this is causing me
Pros
Cons
Poor customer service
04 November 2021
glenn mccann 8.4
its not until you need them do you appreciate the speed and effectiveness of the Now operation.
top marks from us.
Pros
no
Cons
no
04 November 2021
Margaret McClintock 7.8
Friendly helpful staff who are customer focused! Well priced and reliable product.
Pros
no
Cons
no
03 November 2021
Bruce 6
Only changing due to being buggered around. Had a billing query, first person ver pleasantly said they would sort it - nothing happened. Second person knew nothing. Third person was rude and obnoxious. Committed to investigate - a month later nothing had yet happened. Fourth person in store was sort of helpful, I agreed to some concessions on the bill and was told I would get an email invoice detailing agreed changes - nothing happened again! I then decide I am better trying another provider… here’s to hoping the next one is better!! ...read more
Pros
Good reliable service. Definitely not the cheapest.
Cons
Couldn’t resolve my customer service request. Got sick of it after 2 phone calls and two in store visits.
03 November 2021
Mauricio Taulis 8.4
Overall happy with the service they provided
Pros
Good relaxing able service. Good price
Cons
Not the cheapest in the fibre category
03 November 2021
Kath Bond 6.8
Responsive and fair pricing
Showing 10 of 2140 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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