Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

27 November 2021
R garvey 4
Fine when everything ok. Rather poor when things go wrong.
25 November 2021
Terry 10
I have been with Now for many years, as a business client and residential. Excellent service and support. Highly recommend them as a ISP.
Pros
We talk to real people who remember who we are.
Cons
There are none/
25 November 2021
Jeffrey Silvester 9.2
Thank you for your prompt and helpful response to our problem with our email
Pros
no
Cons
no
24 November 2021
John Olssen 8.4
Works well
Pros
Works
Cons
No issues
24 November 2021
Gay-Maree Perfect 8.2
I have been with Now for many years and just recently had to contact them to get their “help” They have replied to my emails promptly with solutions to my issues. Brilliant company to deal with.
Pros
no
Cons
no
24 November 2021
Lorna Watson 7.2
Helpful even though it was a complicated experience for the last 2 connections
Pros
Always good to speak with someone in Aotearoa when calling
Cons
Had to move house twice so went through 2 connections in 6 months...Frustrating experience tempered by excellent tradesmen
24 November 2021
Mel C 3.6
I've been with Telecom/Spark for 40+ years. Their loyalty is zero. Deals are offered to new customers only.
They tried to push me onto wireless internet last year. Sent a letter saying I'd be changed over unless I opted out. The letter arrived on a Saturday, opt-out deadline the following day. I phoned, told them the time-frame was unreasonable, but the customer service woman did not accept the facts here, was pushy and arrogant, then transferred me to the department where I would have to opt out - it was not staffed - they didn't work Sundays! Arranged a call-back for Monday with another call to spark and cancelled the changeover, (3 times now opted out), but they proceeded with it anyway, several days later. Eventually managed to get it cancelled & returned, again with several issues, the equipment they sent.
Had reason to phone them recently. Customer service was great - it generally is except for the sales team. Then they sent an email requesting feedback. Ha! My internet kept dropping out in the short survey and it wouldn't send!!
The continual lags and outages in internet are the main reason I'm changing. If they can't handle copper wire, why should I trust them with my Fibre connection. And I trust the other companies routers more than the ones Spark provides.
...read more
Pros
Customer service is usually great, (except for pushy Sales Team people).
Cons
Unreliable internet connection.
24 November 2021
Ryan 8.2
I have there top unlimited plan, i do get decent speeds 300mbps up/down but i would have hoped it to be higher.
Pros
great value
Cons
would lke slightly higher speeds to whats advertised
23 November 2021
Charlie Main 9.8
No complaints. Best price at the time of starting.
Pros
Amazon Prime
Cons
Nil
20 November 2021
Jane 1.2
The signal before slingshot took over my Flip account had no issues for years. I have had nothing but extremely poor signal since then
Pros
no
Cons
no
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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