Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

14 July 2022

Eva 10

We've been with NOW for years and always rated the service but our recent tech visit from Cam was next level - he knew exactly how to upgrade our tech to get our broadband speeds humming and was so polite, friendly and efficient.

13 July 2022

Olivia Johnson 8

With a house full of streamers, surfers and social media time wasters Now provided a bevy of packages to choose from

Pros

Value for money with monthly unlimited package

Cons

hmm none yet

11 July 2022

André - & Vicky Engelbrecht 7.8

Phoned the call centre nr. Within seconds Maddy picked up and helped me with so mich care, respect and willingness. Going the extra mile to make sure we had a successful transaction and our account was reactivated within seconds whilst I was on the line. No back and forth and misunderstandings and not knowing what I wanted done. She was fast and effective. Thank you very much.

Pros

1 call and all sorted

Cons

Accounts can phone a customer and they can try to get things sorted before the account is suspended. Something small can be rectified fast and effectively without any delays for parties involved.

11 July 2022

Andre 9.6

Good service

Pros

Fast connection only took two days to be connected I had a fault due to previous owners on the chorus box and was fixed in 24 hours good service overall very happy customer

Cons

No problems at all

08 July 2022

Gary W 8.6

Been with Now for 7 years and never had any issues with speed or outages. When rang support with questions they have always been quick to answer and helpful.

Pros

Good reliable services with great backup.

Cons

None

07 July 2022

Manoj And Swathi Bellam 8.4

So far having the Best Experience, most reliable and Value for Money!! Thanks for connecting us

07 July 2022

Paul 9.2

Great company with customer service people who are rock stars. They just get things done and when something goes wrong they are empowered to put things right and ensure they retain customers. If you have been with them for more than a year, ask for a customer loyalty discount, you never know they might just approve it.

Pros

Rock star customer support team

Cons

Their pricing for plans isnt always the best deal going around but you can ask them to match a competitors price and they will usually match it

07 July 2022

mark mcsweeney 1

VERY POOR SERVICE FROM MARK...these people are very expensive by comparison with MyRepublic and Contact Energy and they are a Fibre Reseller of VOYAGER which maybe why their router does not work when rebooted...4 days without internet due to poor service.

Pros

pleasant office staff

Cons

VERY POOR SERVICE, Poor setup, Expensive and they sting you for charges and dont allow you to contract out using the consumer guarantee act when they don't deliver if you do any business from home( who doesn't)..NASTY

07 July 2022

Shari 8.4

Great company to deal with, easy set up and no wait time talking to customer services.

06 July 2022

Gurpreet 4.2

Now NZ had an issue with UFB in Auckland causing high latency for a week after I signed up. Their communication around this was poor and it took time to get a date for restoration. Other than that they are good value for money.

Pros

Good value

Cons

Poor communication during fault

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