Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

07 July 2022

Paul 9.2

Great company with customer service people who are rock stars. They just get things done and when something goes wrong they are empowered to put things right and ensure they retain customers. If you have been with them for more than a year, ask for a customer loyalty discount, you never know they might just approve it.

Pros

Rock star customer support team

Cons

Their pricing for plans isnt always the best deal going around but you can ask them to match a competitors price and they will usually match it

07 July 2022

mark mcsweeney 1

VERY POOR SERVICE FROM MARK...these people are very expensive by comparison with MyRepublic and Contact Energy and they are a Fibre Reseller of VOYAGER which maybe why their router does not work when rebooted...4 days without internet due to poor service.

Pros

pleasant office staff

Cons

VERY POOR SERVICE, Poor setup, Expensive and they sting you for charges and dont allow you to contract out using the consumer guarantee act when they don't deliver if you do any business from home( who doesn't)..NASTY

07 July 2022

Shari 8.4

Great company to deal with, easy set up and no wait time talking to customer services.

06 July 2022

Gurpreet 4.2

Now NZ had an issue with UFB in Auckland causing high latency for a week after I signed up. Their communication around this was poor and it took time to get a date for restoration. Other than that they are good value for money.

Pros

Good value

Cons

Poor communication during fault

05 July 2022

Paul 8.8

I switched to NOW 2 years ago and have not regretted it at all. Whilst they are not the cheapest provider they are by far the most reliable and customer focused provider I have ever dealt with. They are always available to help, fix issues quickly and you can always get hold of someone who knows what they are talking about.

Pros

Speed, support, reliable

Cons

Cost

01 July 2022

Jan 7.6

I have been a very happy customer for several years and love the fact that I always get to talk to a NZ based person.

Pros

Quick and polite to deal with

Cons

none for me

01 July 2022

Ria 10

Very very fast service.
Happy customers. Thank you

Pros

You can always talk to a real person,

Cons

None

27 June 2022

Sheena Bond 8.6

I have been with Now for several years and have always been happy with their service. Moving house and broadband was made very easy.

Pros

Cons

24 June 2022

Vera Pilcher 7

Great communication all the way
Thank you, wouldn’t hesitate to recommend you to all my friends and family.

24 June 2022

Sharon 10

Adrian is awesome. From first contact he was professional & knowledgeable... never over promising, always over delivering. After years of hassle & run-around from a major player, we finally have fast, reliable broadband and it costs no more. Wish we had found Adrian years ago.

Pros

Great communication, professional & knows his stuff.

Cons

None

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