Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 August 2022

Srikanth 10

Good

23 August 2022

Lorraine Harrington 1

I signed up for broadband on the 17 August 2022 as I moved house and don't have fibre, I was assured they could give me broadband, first modem didn't work, 2nd modem isn't working as they still have the sim card # on my account from the first modem, no one seems to give a shit, today is the 23rd August and I'm still waiting, I'm suppose to be working from home, but can't. The people in the shop in Napier don't want to know, they say they did everything right, the guy on the p ...read more

Pros

There are no pros for this company

Cons

Worst customer service experience ever

19 August 2022

Vijay 9.8

Switched to Now recently. Service and the support are the best

Pros

Human support. No call waiting.

Cons

Not yet

18 August 2022

Roger 8

We have been a customer for some years now. We are glad we made the change. Technical support has been great as we have had issues with landline and ADSL. Their team is proactive it is just a pity that Chorus seem to be a bunch of muppets.

Pros

Great friendly cutomer and technical suppot. You get to talk to Kiwis who know what they are doing

Cons

Pity they are let down by the Chorus people

17 August 2022

Andrew Kimber 7.6

Very good provider. Easy set up and back up with personal involvement excellent. A bit slow because of our rural location at the end of a copper line, but they try to make it work for us

13 August 2022

Fern 7.4

A friendly NZ based customer service team that answer the phone promptly and actually help. Such a refreshing change from the BS & lies I got from my previous Internet provider.

Pros

A relatable NZ team who speak kiwi & do what they say they will. Minimal wait to speak to someone, clear advise & prompt updates.

Cons

None at this stage

11 August 2022

Angel 7

I am considering changing wifi companies as im not impressed with speed and services.

Pros

Quick and responsive

Cons

Internets slow

11 August 2022

Raelene 8.6

Wonderful experience lovely staff patient and easy to understand.
Never had a bad experience in all my dealings with NOW.

09 August 2022

Alf 7

I have been with NOW for a couple of years. I find that their service and support is excellent and if I do have a problem, I talk to someone local.

05 August 2022

Maddison 7.8

Great value for money considering the other companies that offer the same services at a cheaper price, but from experience they are slow and cut out consistently. I am living residential but for the price you can't go wrong. Also, being a small nz company the support team are quick replying and very helpful weather on the phone or via email.

Pros

Quick replying, cheap, fast, reliable, quick, easy set up

Cons

Confusing website for set up.... but what broadband or electricity site isn't

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