Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 June 2017

Cheryl Meadows 8.4

I have been with slingshot broadband for over 8 years and the Broadband has been consistently good.
I haven't had to use their support service, so I don't know how good it is.

Pros

The price is competitive
The monthly Data rollover is an awesome feature
Internet service is reliable
Speed is about right for the type of Broadband I have.

Cons

None that I know of

19 June 2017

Mario 3.8

Long sob story about loyal customer mistreated.

Technically, my service has been plagued by semi-regular disconnects during peak hours and wildly inaccurate data metering.

I have also been told no VDSL despite being in range of the local exchange, and another flat in the block having it from a separate provider.

Pros

Cheap 12 months
Consistent speeds (though not the fastest)
Fast connection to new place (moved twice)

Cons

Frequent disconnects
Questionable data metering
Non-transparent data billing for overages
Horrible phone support
Customer Account portal didn't work half the time

17 June 2017

jennifer martin 7

to deer

16 June 2017

Allan 3.2

Absolutely rubbish

Pros

Nothing

Cons

Terrible service and slow.

14 June 2017

Daniel 8

It just works. Spoke to them once at start, not had a problem since.

Pros

Small company. Great to deal with. Short wait times. Excellent customer service. Good prices.

Cons

Speeds a bit lousy but not their fault - we live in the middle of the countryside so would be slow with anyone.

14 June 2017

Alan 9.4

Great ISP with awesome reliability. Haven't needed to phone support - they're that good!
(Fibre connection, haven't moved house)

Pros

Free Lightbox, consistent speeds

Cons

None to name of....

14 June 2017

John 9.6

A great value ISP

Pros

Free Lightbox

Cons

No IPv6 (minor issue)

12 June 2017

Catherine 6.6

Ive been with 2 degrees a long time. trustworthy but the broadband providers communication has not been anywhere ner as speedy as the ph providers. Heaps bettr than vodaphone though. I needed a support group after them. Vodaphone was absolutely terrible at service and communication Sometimes I would wait >2 hours.

Pros

Good support when you finally get a real person on the line.

Cons

Seem to be loosing the personal touch with the bradband provider.

10 June 2017

Matthew Collie 6.6

Economic but good overall performance.

Pros

Generally a bit cheaper than competitors. VDSL connection has been relatively stable with very few speed issues.

Cons

Online email support is terrible, very slow to respond. Have requested an upgrade to UFB for literally months now with responses saying "we'll get you connected ASAP" but it never eventuates. I am considering a change in ...read more

10 June 2017

Helmut Walle 5

ADSL is ludicrously expensive in NZ, and Spark isn't exactly the cheapest ISP.

Pros

Reasonably reliable connection and usually decent speed for ADSL.

Cons

Expensive, endless waiting queues in phone support.

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