Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

24 October 2017

Joseph Strickland 10

Been with these guys from i 4 free tried telecom (spark) and vodafone. Comes down to what each customer wants and needs. For me the services is what comes when things don't work and how to make it right. They all have there Pros and Cons but they are different for each of us. I look around and if I see something like, I am type of customer who will talk to my Provider first. This is the support I get when we can talk to each other, it's the history we have made with each othe ...read more

24 October 2017

Iraani 5.2

Piss poor

Pros

Cons

Speed and connection keeps dropping out

24 October 2017

Dhruv Pahuja 1.6

Never going to unlimited internet again

Pros

Hidden charges and rip off Customer

Cons

Hidden charges

24 October 2017

J Daly 5

Do not recommend. Have has Spark Wireless Broadband for well over a year. Was not any faster than copper (altho this was it's selling point). The landline continually cut out during conversations so we got rid of that thinking it might help. It didn't. Other people have also complained of this happening. Spark seemed unable to help with that problem. There is a limit of 120 GB per month and at $10 for 10GB for extra it is very expensive. Had enough and am looking at going back to copper

Pros

Does not need a wire to the house

Cons

Useless. Do not recommend. I do not understand why Spark keep on pushing Wireless Broadband so heavily

21 October 2017

PETER LIOW 3.4

Spark provided shocking customer service - very hard to get through to resolve connection issue and stung with fee for diagnosis report but had to make numerous attempts to get verbal understanding of report. Very poor service and exorbitant cost.

20 October 2017

Leenke Heunis 4.6

Constant issues with months without internet costing huge amounts of money for data on mobile
ALWAYS claiming issues are inside the house and always finding it to be outside after techie comes after weeks of efforts on my side

Pros

Easy to fall into the habit if Trustpower is your provider

Cons

Expensive
Easy to use way too much extra data as limitless data never works two days running
Hidden costs galore pushing accounts sky high

20 October 2017

Bruce Hamilton-Irvine 6.6

I am at present looking for an ISP to take over from Vodafone.co.nz who I have been with since it was just called Ihug or Internet Home Users Group. I have found the company A1 or 10 out of 10 how ever you want to grade it. At any time they have been there for me whenever I had a problem, their IT staff have been really great. I will find it hard to find such a professional ISP to replace them. All I can say now is, thank you Vodafone for your past service.

18 October 2017

Bud Ellis 6.8

There was not enough customer focus on Sparks part to ensure that they kept the business.

Pros

No technical issues .

Cons

Speed and no customer contact.

17 October 2017

Glenn Holmes 3

We recently signed up to skinny unlimited broadband.

We were told we would be connected within 5 days which was great.

We have today cancelled our contract after 12 days of bad service, terrible communication and broadband speeds which makes dial up look like fibre.

Details below:

Pros

Cheap.

Cons

Lack of communication with customers, irrelevant automated emails which did not update us on our connection, rather tell us something we wanted to hear which would generally be the opposite of the actual situation. Once ...read more

15 October 2017

Annie Price 7.8

Spark wireless

Pros

It's fast reliable doesn't drop out We are so far from exchange adls was as slow as dial up and VDLS not available oh the joys of small town NZ!!

Cons

Expensive very! but your wrong we get 200 gb pay $10 for each 10 extra as a regular per month .Until fibre arrives its this or nothing!!

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