Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

28 November 2017
Letitia Weston 4
Signed up to get fibre installed through them and noticed no difference to our internet speed. Had lots of issues with internet not working properly.
Pros
Cons
They were reasonably organised about getting it installed for us promptly.
22 November 2017
Syed Najam 7
I haven't started using it yet, but the offer (feature and value) looked most attracted as compared to rest of the services. It will be installed on 30th Nov so I'll be able to tell about speed and reliability afterwards. Support seems fine for now.
Pros
Low price
Good value for money
Cons
No Fibre available in area yet
21 November 2017
jesse 4
worst customer experience of my life.
Pros
the price, and the customer service agents were really good - but considering how the facebook comments page has been disabled i imagine they are very practiced in "damage control"
Cons
- it took 5 months to get fibre installed, multiple days of no shows regarding install, and on top of that when i complained they told me "it not our fault its chorus' fault, if you have a problem complain to them" and then wouldn't even apologize or offer any compensation at all.

Im not saying dont sign with them - what i am saying is there "estimated install time" is a joke and they dont even care about customers at all
...read more
20 November 2017
Alan and Kathryn Rowlands 6.4
Inflexible plans. Rather than offering less features at economic rates, Spark offers more and more 'features' at a higher monthly cost. Ultimately they loose out to providers offering more value with better selection options for the services they provide.
20 November 2017
simon collin 6.2
I loved Snap, and was disappointed when I was "sold" to 2 degrees. I made the mistake of changing plans at that time, which meant my old landline phones with voice mail incorporated no longer worked. It also committed me to a fixed term contract to pay off the new "free" modem, which provided no advantages over the old one . The switch was a hassle, and I loath the wait times to get to talk to someone. I have never rung them without being told that "we are experiencing a higher load of calls tahn normal....." Yeah right. ...read more
Pros
Reasonably reliable
Cons
Wait times to talk to anyone
19 November 2017
Sanchit 1
Service is pathethic
There are not clear realistic timeframes.
They talk about fibre but it takes ages for them to action the request and follow up with Chorus. But again, ths wont guarantee connection.
All the support team does is sympathies rather than solving the problem or expediting it to ease things for u.
16 November 2017
Geoff 6
Prices kept going up. Apparently there was a special offer which was available to me but they didn't advise me of that until I indicated that I wanted to terminate the contract.
Pros
Good reliability and reasonable speed most of the time
Cons
Cost. Also difficult to get hold of for advice - The chat link kept on dropping out while I was looking for help on my existing connection - very frustrating and the phone line had a long wait on it - I used a different chat link where they thought I was going to purchase something new and it connected immediately!! ...read more
15 November 2017
salend kumar 7
my current provider is spark- ( I have been with spark for the last 8 years. The problem i was facing was the billing issues and happened quite few times as i had to call them to change my billing amounts as per agreement. The other issue iam facing now is the broadband modem which iam having problem with and nothing been done to replace till now.
14 November 2017
Deepak 9.2
We have been with slingshot for almost 3 years. It was easy to setup and customer service was great. There have been no major issues regarding the internet so far. I would recommend slingshot if you want a reliable connection.
Pros
Great customer service
Good internet speed (VDSL)
Easy setup
Cons
Plans are a bit expensive compared to some service providers such as Skinny.
12 November 2017
Peter 1
Constant outages, terrible customer support
Pros
Cons
Support, Reliability
Showing 10 of 2142 reviews

Leave a review of provider

Reliability
7
Speed
7
Support
7
Features
7
Value
7
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Experience lightning-fast 4000/4000 Mbps speeds with 360Net HyperNet. Perfect for streaming, gaming, and more.
Experience lightning-fast 4000/4000 Mbps speeds with 360Net HyperNet. Perfect for streaming, gaming, and more.
Secure your online experience with the reliability of Hypernet.
Secure your online experience with the reliability of Hypernet.
Get $20 every month off your 12-month HyperNet contract! Don’t miss out—sign up today!
Get $20 every month off your 12-month HyperNet contract! Don’t miss out—sign up today!