Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 December 2017
Wayne Robson 7
Periodically is slowed down. By comparison with my overseas experience, so-called Ultra Fast does not even come close to what I have experienced.
Pros
Good after-sales service, and good attention to issues.
Cons
Intermittent speed, and does met my expectations os "Ultra fast".
22 December 2017
Caryl Forrest 7.8
I was an Actrix customer (until taken over by Voyager) and nominally remain an Actrix customer of 17 years.
Pros
Voyager (Actrix) have continued the excellent high-level customer support available from their Help Desk. Although I have an IT background, I would especially recommend them as an ISP for people who struggle with technology as they are very patient with those who find technology difficult. ...read more
Cons
Chorus own the UHF radio-link to our rural district, and the cabinet. The gear in this cabinet, and backhaul equipment, is old and needs replacing but Chorus aren't willing to do this. Voyager/Actrix help desk have identified the problem, but don't seem especially interested in pursuing this with Chorus on behalf of customers. So we are stuck with an an average speed of ...read more
20 December 2017
Darien 4.6
Worst ISP ever. Buyer beware. They force direct debits on you, they don't keep their plans current with competitors, their website is badly designed, customer support is patchy and you must WRITE to them to end your contract 30 days in advance. I have left them and moved to another ISP yet they still got a free month's worth of payments out of me.
Pros
Speed and reliability isn't bad
Cons
Everything else is a mess
20 December 2017
Eugen 8
Great support service. Nice to talk to REAL people tho!
Pros
no
Cons
no
15 December 2017
Lily 7
Nice recommendation.
15 December 2017
Wiki Gilvray 7
helpful
Pros
reliable
Cons
will not consider bundling the two properties we own (using the same ISP) to negotiate cheaper rates
13 December 2017
Pat Pritchett 5.6
The speed is under 10 at times and means spreadsheets won't open and there is often a delay in getting onto google. Also drop outs occur at the beginning of logging in.
Pros
Inclusion of landline and free 03 calls
Cons
Slow speed, drop outs, customer service which is so much worse than snaps, it predecessor.
11 December 2017
Leo Lenders 4.8
Served us at the time, going into a rental without knowing how long we were going to be.
Pros
Flexible, no contract, not fixed to one location in your home
Cons
Quite intermittent, slow to sometimes teerrrrriiiibbblllly slooooooooooooow...
Location of the wireless modem is very important to have good reception.
It feels as if they're wanting to convince you to sign up for a wired connection.
11 December 2017
Alister Shields 6.8
Had to transition from Actrix for my elderly father a process which was a nightmare occuring drip by drip over a period of weeks. Then when my father passed away insisted on charging for a 30 day notice period and sent out a courier envelope with the address label the worng way around....even tried to remove one of those
Pros
Reliable internet which did what it said on the box
Cons
Poor support from what seems to be a very fragmented organisation. Long waiting times when calling
07 December 2017
cj wilton 3.2
Was good till 2degrees got involved, now nothing but problems, and long waits to talk to techos unable to help.
Pros
Was GREAT service with SNAP, now not so great.
Cons
Prices have crept up, service and data plans have crept down.
Showing 10 of 2156 reviews

Leave a review of provider

Reliability
7
Speed
7
Support
7
Features
7
Value
7
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Unlimited Broadband from $50 p/m
Plus 6 months of Prime Video on us
Connect your home with 4G Wireless, 5G Wireless, Fibre, ADSL or VDSL broadband. We’ll set you up with the best deal in your area.
Unlimited Broadband from $50 p/m
Plus 6 months of Prime Video on us
Connect your home with 4G Wireless, 5G Wireless, Fibre, ADSL or VDSL broadband. We’ll set you up with the best deal in your area.
Join Contact on any energy plan and get a $300 credit when you add broadband. 
*T&Cs apply. Promo code ‘CONTACT300’.
Join Contact on any energy plan and get a $300 credit when you add broadband.
*T&Cs apply. Promo code ‘CONTACT300’.
Feeling the pinch on your wallet? Switch to Sky Broadband today and save up to $15/month!
Feeling the pinch on your wallet? Switch to Sky Broadband today and save up to $15/month!