Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 January 2018
Jenna 6
Overall pretty good experience.
Pros
No major issues once up and running, helpful on the phone.
Cons
Sent incorrect type of modem initially, quickly sent correct one but still delays setting up. Dropped out at busy times.
14 January 2018
islay-mavora christophers 1
this provider was terrible. we ordered broadband from copper, we were told it would take 6 weeks, it took over 6 months due to really poor communication. once we got it, it was slower than our copper had been and the coverage was worse! we rang for help several times but no one seemed that motivated to do anything, in the end, out of desperation we have changed providers. also when you ring their help line you wait for a REALLY long time!
Pros
none
Cons
long wait when ringing helpline, poor help service, bad communication, crap product
12 January 2018
Rohan 3.4
Possibly the worst provider in terms of reliability. The connection cuts of for long periods on a day to day basis. Wouldnt have internet connection when needed the most. Have to toggle between 4g and this like right now. Yes you guys do have courtesy 4g, but doesnt help me using a diff mobile provider. Frustrated!!
Pros
The price (which i got switching from another provider)- usually not competitive
Cons
Disrubted connection, slow!
12 January 2018
Alicia Sales 5.4
Wifi is forever cutting iut going off line even when there is just 1 person home
10 January 2018
Wenz 3.2
Only found out I was in huge arrears with Spark when I called in a fault. My weekly AP had been in place since commemcing act however no one bothred to phone me to let me know
Pros
Cons
Need to make person to person contact about billing. Do not leave customers unknowingly in arrears and reap more money via penalty fees!!!
10 January 2018
Edward 10
do not require unlimited data, and price is high for a single user
Pros
very good provider
Cons
do not have broadband plans for low data user
05 January 2018
R. Burr 1.8
Free limited account with inspire.net
Pros
Free - when I could get connection-almost enough to check emails
Cons
Often disconnect, poor signal
04 January 2018
LN 8
English not always a first language with support staff so communication not always clear but seem technically competent. Maybe a crash course in Kiwi-isms could be developed
Pros
Cheap, fast (enough for browsing / video, no idea about gaming)
Cons
Few teething issues with setup, particuarly regarding the VOIP line
01 January 2018
Michael 4.2
I signed up for VDSL connection. The speeds are terrible, slower than normal ADSL. Also when you go to use the Internet for the first time on any given day, it takes about 1-2minutes for the internet to come up.. after that it is okay, but its annoying waiting for what should be an instant always-on service. Also, I had my own modem, and I configured it using the settings they give on their website. This didnt work, so I had to ring the helpdesk, who then took me through the modem configuration, and got me to change values for several things that were not mentioned on the website. This got things working.. but I was annoyed that they didn't mention these settings on their website.. making it impossible to fully configure the modem using the website information... Painful. ...read more
Pros
No Contract
Cons
Slow VDSL. Slow to startup for first use each day.
29 December 2017
Graeme 7.8
Glad to be back with them.
Pros
This is my 2nd Skinny period. Their broadband is easy to set up, great value and the support's been good too. Speeds are if anything faster than Spark which I used for a few months. Spark didn't send me all the cables I needed, and the speeds were hopeless. ...read more
Cons
There are a few glitches on their website, involving their login and card verification procedures. Fortunately their call centre was much better.
Showing 10 of 2156 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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