Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 December 2017

Lily 7

Nice recommendation.

15 December 2017

Wiki Gilvray 7

helpful

Pros

reliable

Cons

will not consider bundling the two properties we own (using the same ISP) to negotiate cheaper rates

13 December 2017

Pat Pritchett 5.6

The speed is under 10 at times and means spreadsheets won't open and there is often a delay in getting onto google. Also drop outs occur at the beginning of logging in.

Pros

Inclusion of landline and free 03 calls

Cons

Slow speed, drop outs, customer service which is so much worse than snaps, it predecessor.

11 December 2017

Leo Lenders 4.8

Served us at the time, going into a rental without knowing how long we were going to be.

Pros

Flexible, no contract, not fixed to one location in your home

Cons

Quite intermittent, slow to sometimes teerrrrriiiibbblllly slooooooooooooow...
Location of the wireless modem is very important to have good reception.
It feels as if they're wanting to convince you to sign up for a wired connection.

11 December 2017

Alister Shields 6.8

Had to transition from Actrix for my elderly father a process which was a nightmare occuring drip by drip over a period of weeks. Then when my father passed away insisted on charging for a 30 day notice period and sent out a courier envelope with the address label the worng way around....even tried to remove one of those

Pros

Reliable internet which did what it said on the box

Cons

Poor support from what seems to be a very fragmented organisation. Long waiting times when calling

07 December 2017

cj wilton 3.2

Was good till 2degrees got involved, now nothing but problems, and long waits to talk to techos unable to help.

Pros

Was GREAT service with SNAP, now not so great.

Cons

Prices have crept up, service and data plans have crept down.

01 December 2017

Warrick Procter 3.4

Some of the other providers that Spark owns, are much better than Spark, e.g. NOW.

Pros

None.

Cons

(1) Have network connection card issues at many exchanges and are very reluctant to reset those cards when requested. Resetting usually fixes the go-slow problem.
(2) Have dreadful customer service and Call Centre respo ...read more

01 December 2017

Andy 10

They always find a solution no matter where you need internet

Pros

Great team, good prices, knowledgeable and committed.

Cons

No issues at all

29 November 2017

Andrew 8.2

Skinny 4G pay as you go $40 per month.
Router sits on the window sill and gives much better speeds than ADSL 2+
Huwai B315s-607 router is basic but has 4 ethernet ports and wireless n (not AC)
Upload speed is crazy faster than download speed.

Pros

Can move the router to different places - ie not tethered to phone jacks
Less messy cables and filters if running just wifi - just the power cord
Speed and consistancy of speed can stream 720p without buffering

Cons

-Need good reception - however most urban areas will be ok
-CG NAT which means you have no static IP address and DDNS will not work. Ie you cant host anything like a web page etc without a VPN to an internet server.
-S ...read more

28 November 2017

Robby Robinson 3.2

They advertised 100 Mbps speed, but to date the highest speed I have seen is 25 Mbps with the average speed of 12.96 Mbps. They do not have any techs nor software to run diagnostics and rely on the customer to spend time running the tests for them. I have complained numerous times to them, but they are unable and unwilling to fix my problem.

Pros

Unlimited data

Cons

No Network Operations Center. They are unable to troubleshoot any problems.

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