Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

10 January 2018

Wenz 3.2

Only found out I was in huge arrears with Spark when I called in a fault. My weekly AP had been in place since commemcing act however no one bothred to phone me to let me know

Pros

Cons

Need to make person to person contact about billing. Do not leave customers unknowingly in arrears and reap more money via penalty fees!!!

10 January 2018

Edward 10

do not require unlimited data, and price is high for a single user

Pros

very good provider

Cons

do not have broadband plans for low data user

05 January 2018

R. Burr 1.8

Free limited account with inspire.net

Pros

Free - when I could get connection-almost enough to check emails

Cons

Often disconnect, poor signal

04 January 2018

LN 8

English not always a first language with support staff so communication not always clear but seem technically competent. Maybe a crash course in Kiwi-isms could be developed

Pros

Cheap, fast (enough for browsing / video, no idea about gaming)

Cons

Few teething issues with setup, particuarly regarding the VOIP line

01 January 2018

Michael 4.2

I signed up for VDSL connection. The speeds are terrible, slower than normal ADSL. Also when you go to use the Internet for the first time on any given day, it takes about 1-2minutes for the internet to come up.. after that it is okay, but its annoying waiting for what should be an instant always-on service. Also, I had my own modem, and I configured it using the settings they give on their website. This didnt work, so I had to ring the helpdesk, who then took me through the ...read more

Pros

No Contract

Cons

Slow VDSL. Slow to startup for first use each day.

29 December 2017

Graeme 7.8

Glad to be back with them.

Pros

This is my 2nd Skinny period. Their broadband is easy to set up, great value and the support's been good too. Speeds are if anything faster than Spark which I used for a few months. Spark didn't send me all the cables I ...read more

Cons

There are a few glitches on their website, involving their login and card verification procedures. Fortunately their call centre was much better.

23 December 2017

Wayne Robson 7

Periodically is slowed down. By comparison with my overseas experience, so-called Ultra Fast does not even come close to what I have experienced.

Pros

Good after-sales service, and good attention to issues.

Cons

Intermittent speed, and does met my expectations os "Ultra fast".

22 December 2017

Caryl Forrest 7.8

I was an Actrix customer (until taken over by Voyager) and nominally remain an Actrix customer of 17 years.

Pros

Voyager (Actrix) have continued the excellent high-level customer support available from their Help Desk. Although I have an IT background, I would especially recommend them as an ISP for people who struggle with technol ...read more

Cons

Chorus own the UHF radio-link to our rural district, and the cabinet. The gear in this cabinet, and backhaul equipment, is old and needs replacing but Chorus aren't willing to do this. Voyager/Actrix help desk have ident ...read more

20 December 2017

Darien 4.6

Worst ISP ever. Buyer beware. They force direct debits on you, they don't keep their plans current with competitors, their website is badly designed, customer support is patchy and you must WRITE to them to end your contract 30 days in advance. I have left them and moved to another ISP yet they still got a free month's worth of payments out of me.

Pros

Speed and reliability isn't bad

Cons

Everything else is a mess