Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 January 2018

Sonya Maniapoto 4.6

Extremely difficult to get support - compounded by poor mobile data reception at the address in question, effectively meant each email conversation took a day to have. Sux

21 January 2018

John Hopkins 1

Useless: in Europe the 'service' offering would contravene the consumer protection act

Pros

You have to be kidding me!

Cons

Utterly useless. In the year we have had the service the phone only worked in the last 5 weeks and the, so called, broadband is so degraded and contested as to be virtually unusable. I have spent literally hours and hour ...read more

21 January 2018

George Gibbs 8.4

Friendly, helpful support whenever we have needed it.

Pros

Very easy to deal with.

Cons

None.

18 January 2018

Maggot 1

Couldn't sort out a new connection in 2 months. Kept getting BS excuses and no drive to sort it. Seemed happy to lose my business as it was in the 'difficult pile'

Pros

erm.... their phone number is easy to remember (although difficult to navigate). Their people seem nice.

Cons

absolutely unable to arrange a new connection (i.e. a connection to a new build). Not that anything was required apart from a chorus tech to turn up and join 2 wires together. Excuses for no connection were quite enterta ...read more

18 January 2018

James 9.2

Good value, excellent service and a great all-around ISP.

Pros

Solid, full-speed 100/20 fibre connection
Excellent Fritzbox modem
Takes maybe a minute to get through to support CSRs

Cons

Nearly finished my 2-year contract and I don't have any cons

16 January 2018

Laurence Pask 8.8

I have been with Spark for several years now - Home line, Broadband and cellular. I don't consider them the cheapest but overall they give a great service and I am happy with them.
They seem to be the follower rather than the leader in pricing - awaiting to see if they are losing customers then move in offering existing customers with better deals. e.g rollover data and talk minutes on Cellular and increased speed on adsl.
If you are thinking of moving contact them and ...read more

Pros

For Support - use online chat. You can type in the problem and all the details - that way support team don't have to throw a lot of questions or guess what you are trying to say.
I have heard negative comments about th ...read more

Cons

Broadband slows down sometimes to a complete stop from 3 minutes to the hour too about 7 minutes past the hour. Why is this? Is everyone logging on at the same time?

Also - are they throttling down the speed on cert ...read more

16 January 2018

Jenna 6

Overall pretty good experience.

Pros

No major issues once up and running, helpful on the phone.

Cons

Sent incorrect type of modem initially, quickly sent correct one but still delays setting up. Dropped out at busy times.

14 January 2018

islay-mavora christophers 1

this provider was terrible. we ordered broadband from copper, we were told it would take 6 weeks, it took over 6 months due to really poor communication. once we got it, it was slower than our copper had been and the coverage was worse! we rang for help several times but no one seemed that motivated to do anything, in the end, out of desperation we have changed providers. also when you ring their help line you wait for a REALLY long time!

Pros

none

Cons

long wait when ringing helpline, poor help service, bad communication, crap product

12 January 2018

Rohan 3.4

Possibly the worst provider in terms of reliability. The connection cuts of for long periods on a day to day basis. Wouldnt have internet connection when needed the most. Have to toggle between 4g and this like right now. Yes you guys do have courtesy 4g, but doesnt help me using a diff mobile provider. Frustrated!!

Pros

The price (which i got switching from another provider)- usually not competitive

Cons

Disrubted connection, slow!

12 January 2018

Alicia Sales 5.4

Wifi is forever cutting iut going off line even when there is just 1 person home

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