Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

02 May 2018

Mathew 6.6

overall score will be 6/10

Pros

good customer support

Cons

becomes very at peak times
poor land line quality

02 May 2018

alex wright 3.2

using wireless broadband for past year. Started well with reasonable connections (3 bars) and speed (close to 20 Mbps). Over that time speeds have deteriorated significantly (now regularly below 10 Mbpbs and lost connections are common (connection now never above 2 bars)

Pros

like Lightbox

Cons

Poor support. Contacted support two days ago who said the issue would be passed to the technical dept Have heard nothing back and no change to connection or speeds.

30 April 2018

Craig 1

Slowest rural broadband speed ever. Tonight I have .34mbps, so not even 1mbps. After months of contact with Spark, they have finally admitted the rural broadband in my area of Pukekohe is ADSL and cant handle the congestion so we just have to put up with it. Given that lightbox requires at least 600 kbps, we cant even watch a program without buffering and cutting off at least 30 times in one episode. They say chorus has no intention of upgrading the equipment in the area but ...read more

Pros

Rural broadband there are no pros with Spark. Worst service imaginable.

Cons

Their speed, service, equipment and customer service skills.

30 April 2018

Deirdre 7.4

I was with Slingshot for about 15 months on a capped plan.

Pros

The broadband worked well up until I exceeded the capped amount considerably, and had more users in my household. Then it went offline, during peak periods. Also loading speed was too slow.

Cons

Slingshot didn't alert me to the excessive amount I had used above the capped allowance. Although not actually obligated to do so, I think that a bill of over $200 for a month should have resulted in a suggestion from th ...read more

30 April 2018

Jacquline babu john 7

Quite expensive with not much offers

Pros

Great speed

Cons

Long waiting time.

22 April 2018

Chris 3.6

My switch to Spark lasted only 3 months and was truly awful. From the first day our internet was dropping out regularly. I made several complaints and cases to get it fixed. Spark offered to send a new router, but never sent it. I got fed up waiting and bought a new one, finding the problem was on their end. Technician came out to visit, found a problem, and fixed a jack point in the wall, but never stayed long enough to see if that was the problem. Within an hour it was cra ...read more

Pros

Fast when working.

Cons

Terrible customer service, false promises, general 'care-free' attitude.

19 April 2018

David Ellis Monks 5.2

My old home plan was expensive to change or upgrade.

Pros

Friendly and (usually) helpful staff.

Cons

Unable to setup a plan for multiple devices

18 April 2018

Jonathan 8.2

I've been using Econofibre's VDSL service for the past couple of months now and have been very happy with them. Such a massive improvement over my previous ISP's (Trustpower) woeful speeds and service.

Pros

ΓÇó Reliable/steady connection
ΓÇó Good upload/download speeds
ΓÇó Very low monthly cost (they even match or better competitor prices)
ΓÇó No fixed contract

Cons

There was a hiccup when transferring from my previous ISP which saw me offline for about three or four days, but this wasn't a major issue for me.

18 April 2018

Debbie 5.4

Charges are too much for only 60GB other providers do unlimited and we will be reviewing who we deal with. We were told that we get VDSL but this review shows that in fact we only get ADSL!

Pros

Better the devil you know!

Cons

Mobile plan does not roll over data and that is so poor! Call centres are hopeless so prefer to do chat but that takes so long but better than trying to speak with anyone! Going into the SPARK stores for help and guidan ...read more

18 April 2018

charmaine 7

could never get through to them on their pathetic ph service, the call back service they have doesnt ever seem to be on.

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