Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 April 2018
Jacquline babu john 7
Quite expensive with not much offers
Pros
Great speed
Cons
Long waiting time.
22 April 2018
Chris 3.6
My switch to Spark lasted only 3 months and was truly awful. From the first day our internet was dropping out regularly. I made several complaints and cases to get it fixed. Spark offered to send a new router, but never sent it. I got fed up waiting and bought a new one, finding the problem was on their end. Technician came out to visit, found a problem, and fixed a jack point in the wall, but never stayed long enough to see if that was the problem. Within an hour it was crashing again. I cancelled the service in frustration and was billed for the technician visit, Spark claiming there was no evidence the problem continued. So after 3 months I paid the bills on time and got stuck with a technician bill and a cancellation bill for 3 months of inadequate service and lies. 3 months at $59.99 became over $700 including the router I bought and the technician visit. Avoid Spark/Telecom like the plague, false promises, lying customer service, and lazy attitude. Not recommended at all. ...read more
Pros
Fast when working.
Cons
Terrible customer service, false promises, general 'care-free' attitude.
19 April 2018
David Ellis Monks 5.2
My old home plan was expensive to change or upgrade.
Pros
Friendly and (usually) helpful staff.
Cons
Unable to setup a plan for multiple devices
18 April 2018
Jonathan 8.2
I've been using Econofibre's VDSL service for the past couple of months now and have been very happy with them. Such a massive improvement over my previous ISP's (Trustpower) woeful speeds and service.
Pros
ΓÇó Reliable/steady connection
ΓÇó Good upload/download speeds
ΓÇó Very low monthly cost (they even match or better competitor prices)
ΓÇó No fixed contract
Cons
There was a hiccup when transferring from my previous ISP which saw me offline for about three or four days, but this wasn't a major issue for me.
18 April 2018
Debbie 5.4
Charges are too much for only 60GB other providers do unlimited and we will be reviewing who we deal with. We were told that we get VDSL but this review shows that in fact we only get ADSL!
Pros
Better the devil you know!
Cons
Mobile plan does not roll over data and that is so poor! Call centres are hopeless so prefer to do chat but that takes so long but better than trying to speak with anyone! Going into the SPARK stores for help and guidance, they are not interested unless it is about a mobile so from that point of view I do not rate them highly. ...read more
18 April 2018
charmaine 7
could never get through to them on their pathetic ph service, the call back service they have doesnt ever seem to be on.
17 April 2018
Andy 4.8
The speed from Client to Provider is very slow. ADSL - is less 0.2 Mb/s. Speed from Provider to client -s 8 Mb/s. It is impossible to watch anything. Useless support
Pros
Cons
Low speed from client
17 April 2018
Logan 8
Fantastic service, even when it's only via email. They helped a lot with the problematic modem set-up
Pros
Great help. Easy to deal with. Great prices
Cons
Sometimes dropped, but not for long (3 minutes most)
16 April 2018
Dianne 8.8
I switched but ended up signing up onto the wrong provider as was going for 4 months half price neon and prezzy card deal anf cause of the orange divider lines thought that was slingshot and hit the wrong provider now stuck with that cause they have a $200 cancelation few
Pros
pretty good really fast quick relatively easy except which plan is for which provider should be boxed inside the orange lines together not above the orange line seperating the plans from there actually providers and boxing them in with the provider above them



...read more
Cons
the plans being seperated from the actual provider they belong with by the orange line bit misleading otherwise primo
12 April 2018
rowena 6
I have been with spark for years and have stayed loyal but here fees are ridiculous so I'm opting out after 15 years.
Pros
Consistency
Cons
Customer service is out sourced and is painful. Broadband Slows down quite often at peak times
Price is high for what you get.
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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