Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

07 May 2018

Chris 4.6

I 'acquired' Voyager when the company bought out Actrix (which has provided me with years of faultless service). At the same time I switched to UFB. Both were a disaster. The fibre has never come up to the capacity of my previous VDSL and I have a worse internet connection than pre-fibre. Continuous drop-outs, connection difficulties (unless almost sitting on top of the modem). Voyager have not been able to offer any solutions, or been particularly interested. After many ca ...read more

07 May 2018

Edward 1

the worst company I ever used. No support at all. Stay away from them!

Pros

Cons

07 May 2018

Dinoy 10

Excellent communication and support. network is reliable and Good Management management in place.

05 May 2018

Bruce Millar 7

Confusing setup after being advised Fibre was ok then not.
Application started March 1st...final connection ADSL/VDSL May 3rd.

04 May 2018

Cory 8.8

Great low-cost and reliable provider. BYO router good option for reducing E-Waste. Email Support only.

Pros

Reliable service. Have had no outages or speed issues.
Support team have been helpful
Good pricing and easy billing.

Cons

Email support only is generally good until you don;t have online access. Was able to use mobile internet to try and diagnose issues.
Had difficulty setting up own router (Linksys AC1600) onto Bigpipe. They do have set ...read more

03 May 2018

Brian Field 5.8

Support. Communication is very poor with no replies to initial emails or phone.And at this point in time when deciding to change provider. Also expect all customers to understand their internet system and contract( am aged mid 70ΓÇÖs )
Value. Over the top

02 May 2018

Mathew 6.6

overall score will be 6/10

Pros

good customer support

Cons

becomes very at peak times
poor land line quality

02 May 2018

alex wright 3.2

using wireless broadband for past year. Started well with reasonable connections (3 bars) and speed (close to 20 Mbps). Over that time speeds have deteriorated significantly (now regularly below 10 Mbpbs and lost connections are common (connection now never above 2 bars)

Pros

like Lightbox

Cons

Poor support. Contacted support two days ago who said the issue would be passed to the technical dept Have heard nothing back and no change to connection or speeds.

30 April 2018

Craig 1

Slowest rural broadband speed ever. Tonight I have .34mbps, so not even 1mbps. After months of contact with Spark, they have finally admitted the rural broadband in my area of Pukekohe is ADSL and cant handle the congestion so we just have to put up with it. Given that lightbox requires at least 600 kbps, we cant even watch a program without buffering and cutting off at least 30 times in one episode. They say chorus has no intention of upgrading the equipment in the area but ...read more

Pros

Rural broadband there are no pros with Spark. Worst service imaginable.

Cons

Their speed, service, equipment and customer service skills.

30 April 2018

Deirdre 7.4

I was with Slingshot for about 15 months on a capped plan.

Pros

The broadband worked well up until I exceeded the capped amount considerably, and had more users in my household. Then it went offline, during peak periods. Also loading speed was too slow.

Cons

Slingshot didn't alert me to the excessive amount I had used above the capped allowance. Although not actually obligated to do so, I think that a bill of over $200 for a month should have resulted in a suggestion from th ...read more

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