Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

05 June 2018

Michaela 10

I donΓÇÖt know why anyone would go elsewhere. They answer the phone straight away. Their prices are low. They are friendly. They donΓÇÖt even have hold music because you never have to hold! IΓÇÖve been with this company since the beginning so IΓÇÖm a fan.

Pros

Cheap broadband. Always answers calls. Local. Friendly. Available via social media. Never have outages.

Cons

No cons.

03 June 2018

Nick Regnault 4

Worked ok till fibre was laid in street. We did not switch to fibre. Connection failed repeatedly. Two degrees solution was to send out a linesman. Did this three times but problem still not fixed.

Pros

If you have a mobile plan they will give extra data to compensate.

Cons

Poor connection, up to customer to report fault and follow up. Never ring back. Reporting a fault never takes less than 30 mins. Never had a refund despite not having consistent service.

31 May 2018

Doron Amir 6.8

While the plan I was in was good value for money when I signed up to it initially - it is currently unjustifiably expensive, especially considering the fact that I have an unresolved random issue of service disconnections

Pros

Fast fibre access when working

Cons

Had to chase down credit that was not applied properly to my account initially
Had to spend many hours with technical support to try and resolve multiple issues, 2 of them have not been resolved despite their technical ...read more

30 May 2018

brendan 1

Tried to get a new connection for my new build property. Skinny refused to pay the chorus fees for establishing the connection because they are "a low-cost company that doesn't do that". These pricks wasted half a day of my time making me their middle man between themselves and chorus.
I don't leave reviews, but this experience was so terrible that I feel I should.

The best part is they've now sent me a return bag for their modem... The bag is too small hahahaha. They can ...read more

Pros

Absolutely nothing. Unless when you say an "internet connection" what you are actually after is nothing

Cons

everything from customer service to the actual ability to provide basic internet connection

29 May 2018

MARK 9.6

I had them in my prior house it they where super to deal with during my time with them and when I needed to cancel .
It was an easy choice to use them again on the new house and good price for service they provide

Pros

Easy deal with, answer there calls!

Cons

don't have free services like light box offered as there customer

29 May 2018

Narelle 9.2

NOW gave us the best price for internet, great service, communication with staff awesome, prompt

Pros

Cons

28 May 2018

Tracy white 10

I'm not good with technology so broadband compare were a great help, hooked up with bigpipe on the same day, I'm on a budget so I found bigpipe best for me and still have unlimited WiFi :-)

26 May 2018

Hera Cook 6.6

I have left Inspire because I moved house - but the internet had been unreliable for months. Dropping out at random, sometimes better, sometimes worse. So I've gone for a new ISP

Pros

Price was okay, customer service amazingly better than Vodaphone who we left in despair.

Cons

internet unreliable, seemed to be getting worse

26 May 2018

mindtpi 1

After years with these clowns I've finally managed to break all connections. I've been with them since they were Netaccess and each time the name changed and the owners changed they just get worse and worse. As a business customer spending a lot each year with them, I've had years of incorrect billing and overcharges. They account department _never_ responds to emails or fixes overcharges unless you compain directly to senior management. I've also moved all our customers off ...read more

Pros

None - they offer nothing that can't be found better elsewhere (phone or internet)

Cons

Poor and unresponsive support. Totally inept accounts department. Staff couldn't care less and take no ownership. Residential support takes _days_ to reply to tickets, if you use enterprise support they will randomly cha ...read more

25 May 2018

D Wilson 6.4

been with spark for a very long time, but was worried about changing ip so procrastinated, and have a much better deal to come without any problems hopefully

Pros

chat online service good

Cons

pricing too high