Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

07 July 2018
Rishelle Brown 2.8
Broadband is slower than dial up speed
Pros
Well known company
Cons
Almost unusable
06 July 2018
kay 1.8
completely unreliable. internet drops in and out all the time.
poor follow-up.
blames the infrastructure but still takes your money.
2degrees used to be good. complete crap. would not recommend to anyone
05 July 2018
David Nairn 6
I have a SkinnyDirect $35 4Gb rollover data with unlimited voice and texts.
If I run out of data the easiest and cheapest option is to cancel current plan and start a new one. Occasionally use the $50 12Gb plan.
Industry wide data pricing is a racket. eg. Common plan costs $55 for 6Gb and $65 for 35Gb plan. Just $10 for 29Gb.
Pros
Pros: Cheapest plan around. Reasonable signal strength most places in NZ.
1 month contract.
Their web site = my dashboard is easy to use. The Help team do know how their site works.
Cons
Cons: Support is bad. Any problems are always said to be at my end. Only under pressure will they do anything to assist with ph/network setup.
Recently bought a new Ph. Old Skinny SIM not fit. Purchased new one at Countdown (Spark retail not sell). Turns out Skinny Mobile SIM and SkinnyDirect SIM are different and Skinny Direct Help sent me a new one. After 4 days snail mail it did not work out of the box. They had to do settings at their end. IF I had walked into a 2Degree shop as a 2Degree customer with my new ph they would have sorted it on the spot.
Will move to another provider when the competition sort data pricing.
...read more
03 July 2018
Fran Schack 8.2
I felt that Spark was very high priced and that was the reason I wanted to change providers. Whenever I went into their Dunedin office with a question, there were long line ups waiting to be served and I never had the time to wait.
Pros
They were quite reliable, but you had to wait for service.
Cons
Price..
02 July 2018
JOHN lyon 6.6
too expensive
01 July 2018
Tony 4
Expensive. Customer service appalling. In three months. I've had to spend 8 hours on the phone with them to sort out continual issues with billing. Torrents were really slow.
Pros
No stoppage in service.
Cons
Expensive. Customer service appalling. In three months. I've had to spend 8+ hours on the phone with them to sort out continual issues with billing. Torrents were really slow.
29 June 2018
Mark greene 8.2
Solid reliable fast internet.
Pros
Cons
Extra monthly cost for static IP address
29 June 2018
T K 4.4
Poor reliability of speed. Customer support not helpful.
29 June 2018
RN Farrer 4.8
Hard to get hold of and local store, not a great deal of help.
Pros
Good coverage.
Cons
expensive when compared with other providers. Changes in rates not allowed in plan
29 June 2018
Heidi Parker 10
Really good. No complaints. Very quick and efficient.
Showing 10 of 2156 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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