Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

18 September 2018
Susan Blyth 5.4
Unbelievably irritating. Never send me an account in 5 years. I always had to find out and then they would charge me for being late. I discussed the lack of an account with them but they insisted they were. It was not in my email or in my junk. I have had the same email account for 5 years. They are not particularly competitive and all appear to be about 16 years old and treat their customers as though we are 16 too.
16 September 2018
Sunita 7.4
Rang to see if we have the latest modem for our plan being the highest & fastest speed as have kids use it for gaming, was advised they do have a new modem available for our plan and was also offered a huge price reduction on our monthly bill, due to price matching with there new plans
Pros
Was happy at offering new price reduction on monthly account
Cons
Wish we had been informed early on this time option was available to us
15 September 2018
Russell McKenzie 7.6
Reliability is good. Support communication is a frustratingly lengthy process when you need it most.
Value for us older users is poor when we are paying around $85.00 per month, and mostly only use
5 - 10gb per month! It would be much fairer to have a stepped usage plan. If we were to overstep the allowance
per month on a stepped program, Spark could simply adjust the bill for that month - SIMPLE!
Pros
Reliability is close to perfect, so thank you for that!
Cons
as listed in comment panel...
13 September 2018
Gary Hendry 3.8
I have been with slingshot from the begining. Over the years they have become a greedy poorly run outfit.
Pros
None
Cons
Customer service is the worst. They do not consider older people at all.
13 September 2018
Dave Shaw 8.2
After 2 years changed provider :
No contract and credit given for change 25 percent of reason
Not getting support to put in better router than provided 75 percent of reason
Pros
Cons
No support for non isp router :
12 September 2018
Bryan Duffin 7.8
Very hard to talk to.
Pros
Speed very good
Cons
Seems to be expensive
11 September 2018
A R Mitchell 4
Wireless Broadband
Slower than adsl, continuous dropouts, landline not always contactable
11 September 2018
Danny 8
Reliability has gotten worse this year. I never used to notice many connection drops, but the last couple of months I have noticed quite a few. I notice because I game a lot which requires consistent good latency. But then, perhaps I am gaming more than I used to? I normally get a latency of ~150ms with game servers being in Singapore. I've never need to use support so can't really objectively comment on that. I have not switched to fiber yet even though its up our street now. Thinking about switching soon though. ...read more
Pros
no
Cons
no
11 September 2018
John Ansell 7
Overall reliability & speed was fine - just cost caused us to switch.
09 September 2018
Nate 7.2
Overall a satisfactory experience with these guys, just returning to my original provider for a bit.
Pros
Great customer service. Good introductory deal although it wasn't implemented properly and took some pushing on my part to get the terms that were originally offered.
Cons
A little punitive towards late payments.
Showing 10 of 2142 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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