Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

07 December 2018
John 3.6
Have been with them for nearly 10 years and have had endless problems relating to uptime, ping, speed, dns, and more. Speeds are ok when maxed out, but for years we were stuck only getting less than 1/4th of the plans minimum speed we were paying for. Tech support is next to useless and even lied on occasion and had to apologize when I confronted them with irrefutable proof. They try to offload blame for every issue that comes up until I jump through countless hoops and even then most of the time they just say they don't know what the problem is and essentially I'm just unlucky. I have replaced every bit of networking gear multiple times to ensure it's not a problem with any of that and yet the problems persist, sometimes they manage to fix problems, but only after weeks of back and forward. It's completely unacceptable behavior, but they know they can get away with it as they are the only option for most of their customers, including me. I appreciate what their plan and vision is, but as soon as another viable option is available I will be switching. ...read more
Pros
Well, they offer something better than dial up I guess
Cons
Everything?
Constant reliability issues and downtime on a regular basis
Speeds almost never meet the plans minimum
Ping is very high, don't expect to do any online gaming
Poor support which takes an aggressive tone and offloads blame

07 December 2018
Gerd Lentze 6.2
After being a Spark Customer for nearly 30 years now, I was very disappointed when I was billed for my landline calls recently for no apparent reason and an extra charge of $5.00 was on top of that. After my query I was told that the free national landline calls were "a promotional add on" that I received at the beginning of my new contract which has now run out and the $5 was added for increased copper line maintenance cost. Fibre isn't available in my area yet. Although I knew about far more competetive deals offered by other providers I stayed loyal with Spark but am now seriously looking at other options because they seem to be very inflexible with their plans and unwilling to value me as a customer. ...read more
Pros
Reputable Company with reasonably good service
Cons
Inflexible plans and far too expensive compared to other ISP
No landline deals available at the moment
05 December 2018
Kirsty 9.4
Fast service
Pros
Fast service
Cons
Not available
04 December 2018
Joseph wong 7
intended to switch to slingshot and your web site seemed to be good
Pros
slingshot response but the customer service was very inexperience and requested me to talk with their technical team. I think their competitors will help me.
Cons
hope you can feedback slingshot if they could follow up new customer properly
04 December 2018
Alex 6.8
Switching to increase speed, data cap and to get a new router.
Pros
My old plan is the cheapest in the land
Cons
No free upgrade to latest speed/cap - need to pay 40% more to upgrade, which is a lot given I've been a long time customer.
30 November 2018
Daniela 5
Not happy with the service overall - about to change provider
Pros
Connection & speed have been much more reliable than with previous provider (Vodafone)
Cons
Support and communication are poor. Pricing not as competitive anymore
30 November 2018
Nirav Patel 1
Poor customer service. 2 degrees guys lying so don’t trust anymore.
29 November 2018
D Campbell 4.6
Hopeless direct support. Appears from Skinny's pricing well overpriced.
Pros
no
Cons
no
26 November 2018
Stuart Roddick 2.4
Had been with Spark for 25yrs... No More... Never Again!!!
Now a happy new MyRepublic customer
Transferring across from Spark to MyRepublic for their Fast Fibre & phone line was extremely easy to organise and they were knowledgeable, personable, prompt and efficient . (Top Marks)
MyRepublic had an awesomely priced 12mth special joining offer that was just to good to ignore...
Don't put up with those Spark muppets 1 minute longer... Nike principle... Just do it.
Pros
... Ummmm
Still thinking on that one...
No, you got me stumped
Couldn't come up with even one Pro for them
It's official... Spark totally sucks
Cons
Their reliability totally sucks... lost broadband & phone connection for 2-days at a time 5 times in the last 2-years!!!
Their VDSL speed performance is pitiful and erratic... 26Mbps up... 2.5Mbps down
Overpriced... despite their standard price having decreased by 50%... I was still being billed the original 50% higher price 3 years later
Just transferred my personal business and all 3 of my nationwide businesses custom away from Spark... today
Just a new business mobile provider left to source
Spark seriously sucks... I wouldn't now give them the steam off my excrement... Worst of the worst!!!
...read more
25 November 2018
Bernard 6.8
The fibre package was frequently only capable of streaming at SD or lower quality. Few reliability issues though.
Pros
Reliable
Cons
Low speeds
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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