Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

26 January 2019

Conor 7

Nothing wrong with this provider, I has it’s pro of supplying to people who live rural but at a standard charge rate compared to other providers. None the less an excellent provider if it’s your only option.

Pros

Reliable, no problems internet and a very good option for people living in rural areas.

Cons

Had been with them for over 2 years and was out of contract and when I changed residents I had to buy into another 2 year contract.

24 January 2019

Beth 8.2

I've been with Voyager for a couple of years now, and they deliver quality service and support. I know I can trust them and recommend to my friends and family.

Pros

Reliable provider with good support that offer good value for money.

Cons

Speeds could be better, as well as some additional features. But overall, great choice.

23 January 2019

Back 2.4

Never deliver on any promises

Pros

Cons

Shifty

23 January 2019

Parvez 1.4

total scam ... slow disconnecting internet. low speed on vdsl you will get a speed of 4 to 5 mbps they say it is no contract but will try grab money from you using this clause misleading . they are pre-pay still will start hassiling you to pay for next month 16 days before pre pay date .

Pros

crap service provider

Cons

be careful they are prepay will try to get next monthly payment 16 day before exp . not good service provider .waste of money .

19 January 2019

Bindi 1

I joined spark one and half week ago with their new fibre plan. They disconnected VDSL on weekend and didn’t provide fibre connection so no internet for the weekend.
Took two hours to transfer my message to customer support and yet no solution.
Extremely poor customer support for spark customer. I will not recommend anyone to join spark and suffer similar ways. Never again.

18 January 2019

Allen Hogg 9

Could only get ADSL as in a rural area, but good speeds considering.
No problems streaming Netflix etc.

Pros

Good customer service, multiple phone line features.
Very easy to deal with

Cons

None

10 January 2019

Anthony 3.6

Unfortunately Bigpipe started off awesomely but for what ever reason Spark have folded it into their normal regime of poor support and performance. They were a top performer a couple of years ago, but these days support is level 1, slow and pointless. Their pricing has also been unable to compete with other providers plans. Typical Spark - produce a good product then let it rot.

Give it a miss and try to find a Kiwi owned brand.

Pros

Bigpipe no longer has any positives, it's pricing means it's no longer competitive.

Cons

Support has been rolled into the Skinny/Spark helpdesk = poor experience.
Pricing is not competitive.
Service side outages have increased.

10 January 2019

Roberta 7

Took a while to get there due to other problems

Pros

Cons

10 January 2019

Russell Patton 5.4

Phone problem reported 4 months ago after innumerable calls to Slingshot the problem remains and they keep requesting that I document 4 missed calls during a 24 hour period. Even after I complied twice, they still require a further missed call documentation every time I ring up.

Pros

Cons

The worst support I have ever encounted.

09 January 2019

Ian Patterson 6.8

The service was fine, but they forever changed their plans and pricing, reminding me to look around.

Pros

Always up so no reliability issues.
Service was good.

Cons

Price when compared to orders.
Terrible disconnect, I gave 30 day notice, they screwed up and disconnected immediately and it's taken days to transfer the service.

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