Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 March 2019
Charles 3
Very very quick to reply with a solution. The solution however takes a week for them to do. Had so much go wrong and while there replies are lightening fast, there actions are poor.

Oh and not to mention they say to reply to there emails but some of there emails you reply to don't work. And you tell them and they don't address the issue.
Pros
Fast reply to emails. Quick solutions.
Cons
Some of there email addresses they tell u to reply to don't work. They take days to implement any solution.
15 March 2019
Vasiti 1
Spark are terrible. Extremely bad customer service. Hard to get to talk to someone and most expensive on market. Don’t treat customers well especially loyal customers. Can do a whole lot better and move their contact centre back to nz
Pros
Nothing
Cons
Everything
12 March 2019
Jake 9
Well it was a very procrastinated and prolonged decision to switch providers as I am a busy man and do not have the time.
The process was made quick and simple by the Gravity support team.
My internet is now faster and more reliable.
09 March 2019
Janice Chapman 5
I felt I was paying too much for the service that was provided and it kept rising every month. I had a bundle with my landline, mobile and internet.
Pros
The account came regularly.
Cons
The account kept going up
07 March 2019
Sam Steel 9.2
Excellent service. Great speeds and good value for money. I switched to Gravity recently and certainly don’t regret it.
07 March 2019
Shannan Blewitt 10
Awesome company to deal with, really friendly staff who go out of their way to help and a super friendly, would definitely recommend to anyone looking for a reliable easy company to deal with
Pros
Reliable, friendly staff
Cons
None to speak of
07 March 2019
Nicola 8.4
Quick and reliable internet and great customer service!
07 March 2019
Steph Upton 9.8
Brilliant customer service.
Speeds are very good for satellite internet and my expectations have been very well managed
Pros
Customer service
Cons
None
07 March 2019
L Millar 1
Just had a costly experience with Skinny Broadband, signed up for a 12 month plan last week, the modem was sent out immediately which is amazing, the connection was set up, awesome, but to the house next door. The wrong address was in their system, which at first I thought maybe I put it into the system wrong myself, but then I always double check. So I checked with my neighbor to see if they had received the modem which they assured me they hadn't, spoke to a customer service rep who was very helpful, he made the correction on the address and assured me it wouldn't cost me anything to have the connection properly done and a new modem sent out, however when I phoned this morning to find out the progress, they still had the wrong address in their system and I was informed I would be charged a $99 installation fee because they had already made the connection and sent out the modem to the wrong address. So instead of having anymore issues with Skinny I opted to pay the $199 cancellation fee and I'm signing up with another mobile provider as well. So if you sign up with any company, maybe don't sign up online and double check they have the correct information before committing to anything. ...read more
Pros
Fast service
Cons
Don't seemed to be phased by losing a broadband and mobile customer
05 March 2019
David Pierson 1.2
Slingshot went awry last year during their Fibre rollout. Tech came and put it "mostly" right. Never a good solid landline connection. This year they employed "bully boy" tactics when trying to get me to put in Fibre. Even though it was up to my landlord they kept trying to insist I go ahead without permission. In the meantime my internet has not worked at all for the last month and I still need to pay for it as I refuse to have another technician come and put on a leaky patch. I will not use Slingshot again. ...read more
Pros
Always willing to shift blame.
Cons
Bully boy tactics.
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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