Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

17 April 2019

Feta 10

Claire help me so much! The service always good everytime! so happy. keep it up the good work Freedom Team! Cheers

Pros

Amazing customer service

Cons

nothing

17 April 2019

Akshay 10

I’m happy

17 April 2019

Mike 4.4

When Slingshot is working (as paid for), it's great. However there seems to be a constant issue every 4-6 months with disconnections and slow speeds. That in itself is frustrating, but once you have to deal with their 'Technical Support team' you'll soon discover how woefully annoying being a customer with them really is. The 'tech' help consists of them implying that it is your modem at fault almost everytime. Or the jackpoint that it is connected to. Everything but their se ...read more

Pros

Speeds are great when working.

Cons

Unreliable. Inconsistent. Terribe aftersales support. Customer support is treadful. Phonecalls to lodge an issue is always a 45+ minute affair.

16 April 2019

Chris 7.4

Nice $650 credit. Broadband as others, no difference

16 April 2019

Viju John 7

Service have been good. But getting hold of a customer rep requires resilience as you may be on hold upwards of 10 minutes

Pros

Initial setup was easy, upgrade to fibre seemless though we had to initiate the call and request rather than a proactive approach

Cons

Difficult to reach customer service

16 April 2019

Nathan kim 7.2

Great response time and support from Nate.

16 April 2019

G. Perry 4.4

very very lame. abusive support staff. NB they do NOT sell static IP addresses, as per their website. All they do is take your $45 and give you a regular IP address from their dynamic address pool! When I brought this to their attention and demanded a refund of said fee they disconnected me ... DUMB.

I am a seasoned / tech-savvy punter, and know that the service they provide is far BELOW typical (elsewhere) and I CANNOT RECOMMEND THIS ISP TO ANYONE.

Pros

The main 'pro' appeared to me to be a static IP address for a one off fee ($45). However, it ended up that they just took my money and didn't provide a static address for me. So ... NO PROS!

Cons

They will refuse to sign any support emails or identify themselves. Add to that they won't use my preferred name (surname) in correspondence ... yep ... its that kinda company.

15 April 2019

Dick Lane 6.6

I've been with Spark for a long time, and had fibre for nearly three years. The speed, though not great - 10 up, 50 down, was fine for my occasional OnDemand viewing etc. But the cost kept going up, and they weren't prepared to match other offers.

Pros

Good basic reliable service. Good billing, usage information - I liked the 80% used text, and the ability to download bills etc.

Cons

high cost

15 April 2019

Peter 5.8

Spark OK but like all other large companies does not have enough staff to cope with customers enquiries and employs people who first language is not English .
Makes policy decisions that suit them and not their customers.

08 April 2019

Brad Morgan 9.6

Very fast and reliable internet, had very little downtime and customer service was good.

Pros

Very very fast

Cons

Only available in certain apartment buildings, otherwise would have stayed with them.

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