Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 May 2019

Mario 10

Thanks Gerald. Great service. Fast and straight to the point.

Pros

Great service 10 out 10

Cons

None

16 May 2019

Luisa 9.6

Super quick and efficient.

16 May 2019

Krista 6.6

Was really good setting it all up as we were able to pick it up from the office

Pros

Fast response and easy to deal with

Cons

Speed is slow but that's because of our area so can't really change that

14 May 2019

Marie Taylor 2.6

Have had constant problems with our Slingshot fiber for the past year. On a daily basis, we have to restart the modem between 2-10 times. The support team is responsive, but the troubleshooting entirely sits with the customer and is extremely time-consuming. You are required to continually log into the modem and having to check each individual channel to see if there is an improvement, which takes a few days to monitor if there has been any success. After back and forth for ...read more

Pros

The support team is responsive

Cons

Reliability, speed, troubleshooting, connectivity. Pretty much everything has been a bad experience in terms of Fiber functionality.

14 May 2019

David Rutherfurd 7.4

Amongst the cheapest ISPs. The mobile ad-on for a mere $5 is good.
But although I checked before signing that they would allow me to use my own router, I was still sent a router. I returned it, but they still sought to charge me for it. I had difficulty getting that charge removed.

13 May 2019

Tim Preece 8.2

I have had good service from Spark but their monthly charges have got too high. Slingshot will give me 6 months at half price and $24.00 a month less than Spark after that.

Pros

Good service

Cons

Become too expensive

13 May 2019

Gay De Vries 9.2

Brilliant support normally takes 3 days to reactivate an account - rushed it through for me in a day and a half

Pros

Cons

13 May 2019

Gropes 7

whatever

12 May 2019

Penny 2.4

Spark unable to compete with other providers in terms of price and features at our address, and also provided a completely dismal service when I shifted my mother and her phone and broadband to another address - have now lost all confidence in them - spoke to multiple staff, all with different advice about what services and features would be available and when - still waiting for some of the services to begin. One staff member (Nathan Neale) in Kerikeri store really tried his ...read more

Pros

Customer service consultant Nathan Neale

Cons

too many - see review

10 May 2019

Thys Nieuwenhuizen 7.4

Absolute trouble free setup and connection

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