Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

29 February 2024

Grace 1

Horrible service and connection

Pros

None

Cons

Too many to list

29 February 2024

Vikash Mala 10

A very special thank you to the staff who attended to my call after 8.15 pm tonight.
You were very polite, had lot of patience and exceptional customer service.
Many thanks for your efficient response in solving the issue. Great work.

28 February 2024

Julie Muller 9.6

Best broadband provider i have been with.

Pros

Incredibly fast service, always answer calls or emails instantly. Never goes down.

Cons

Slightly dearer than others but worth it

24 February 2024

Dave Emery 8.8

Have been with NOW for nearly 3 years and have had great service with a reliability second to none. When contacting them you get to talk to a real person and local.

Pros

Great Service

Cons

None

23 February 2024

Matt 10

Great people to deal with, always send a tech out really quickly to sort any issues. Seems like great communication internally as well.

Pros

Real humans. Fair prices

Cons

None.

21 February 2024

Cassie 10

I've been with One NZ / Vodafone for 3 years now and havn't had an issue. A couple times my internet slowed down but a call to tech support got those resolved.

Pros

24/7 Tech support, Friendly customer service agents, Good price and reliability

Cons

None Really

18 February 2024

Siera 10

I’ve been with now since they open in Austin Street and since then I will never switch over to any other company, Now is local company full of qualified staffs whenever I need help or support with my wifi issues at home, I can actually call and talk to a staff member without waiting for hours. I have recommended Now to few of my colleagues, friends and family.

Pros

Cons

None

13 February 2024

Kara 2.2

0 customer service, got unstable internet for a few days, called help center and listened to the terrible music for a whole afternoon and NO ONE ANSWERED THE PHONE, with no clue, no queue number, NONE, JUSTMUSIC. SO S***

Pros

open term to just leave for free

Cons

no customer service and unstable internet

13 February 2024

Norah 7

Title: Exceptional Service with NOW Wifi

I recently had the pleasure of engaging with NOW for my broadband needs, and I must say, their service exceeded my expectations. From the moment I reached out, their response time was remarkable, demonstrating a commitment to efficiency and professionalism that sets them apart.

Communication throughout the process was clear and concise, ensuring that I was always informed and able to make informed decisions. The team at NOW wen ...read more

12 February 2024

Jamie 4

Probably the worst Telco I have ever dealt with, have been a cellphone customer for 6 years, broadband for 3, switched my property, connected my new property, and disconnected it 1 month later right in the middle of me doing work for my IT job, charged me for the disconnection then sent me a 2 month internet bill equating 210$ after I blasted them on the phone about it and refused to remove the disconnection fee, which they admitted was their error as "they thought I was goin ...read more

Pros

As fast as anybody else, my suggestion is go elsewhere

Cons

Absolute garbage service

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