Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 July 2019

Olivia Wilson 10

Very good

29 June 2019

Kerry 1.8

Really appauling

Pros

Cons

too many for me

27 June 2019

Keagan Govender 2.6

Absolutely shocking dealing with contact Broadband . It's been 3 weeks still not contacted. They initially sent the the modem to the wrong house it's just a pain going with them. Their customer service is appalling. I dealt with only person that was on to it the rest were rude and could not care less.

Pros

Power is connected

Cons

No internet 3 weeks later, lack of customer service.

27 June 2019

Hamish Shaw 5.8

expensive and slow

Pros

good app, reasonable service although always had to wait for a call back

Cons

confusing and complicated charging, including overcharging a couple of times, slow internet (even though it's fibre)

27 June 2019

Excalibur 9.6

Been with Skinny VDSL for 1.5 years and Skinny mobile for even longer. They accommodated me with a specific start time for my contract so I didn't pay two providers for same period. Speed is excellent. Only note is connection drops for 60secs or so occasionally and it mightn't be Skinny's fault either. When fibre comes I'll go with Skinny.

Pros

Fast, good price, no frills I don't need.

Cons

Skinny is behind CG Nat so some 3rd party services aren't available.

26 June 2019

Joseph kinita 8.2

Support was awesome with helping me fix my connection

25 June 2019

Tania 1

Super poor coverage in our home , installer put in and left before checking we were happy and all up and working then paid all the installation costs to get rid of it again had been a 5week delay with waiting for their modems to come in and they were not able to say or even estimate when they would arrive

Pros

Cons

Basically grabbed their money and ran when I said the service was extremely delayed and not working they offer emails and phone calls but no hands in to look at or fix

23 June 2019

Nanja 4.2

No option to disconnect. Told to pay total amount ($59 / month) for the remaining months in the year. In my case that was about 6 months' worth. I felt trapped!!!!!

20 June 2019

Terry Fan 5.8

Been with Nova Energy for ~3 months. No comment on speed/reliability, generally good and seemingly on-par with Spark.
Deciding to switch because they force you to use their own routers if you want to use VoIP, and their routers are locked so you can't even change your wireless ID or wireless password, terrible from a security perspective, plus the router wireless range is pretty bad.

Pros

Reliable speed

Cons

Poor performance modem router, no configuration allowed

19 June 2019

Heather 3.2

Cost us a lot to put in but was supposed to be amazing. We've always had trouble with the service but it's our only option for internet. Falls back to contract where it states that things don't actually have to work...We now have better service from another provider. Mark didn't listen to us and was awful to deal with in departure. I'm glad this is over.

Pros

Looked really decent, no other option in our area

Cons

Sour service, quick to anger. Left our roof damaged.

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