Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

17 July 2019

Deborah 5.8

Basically happy with service but having to be on rural broadband (yet only 400m outside of town boundry) it became very expensive compared to other providers.

Pros

Service mostly reliable

Cons

Can take a long time to book a call back. Also some buffering.

14 July 2019

Ralph Christophers 6.6

Came to end of our contract and without any messages bumped up the cost.They even have 30/20 internet speed as "standard"and charge to be at the market norm of 100/30.Also failed to offer us their newer plans.

Pros

Can go into a shop and talk to a person.Always had helpful/good service

Cons

As above

12 July 2019

Gayle Petch 3.6

Spark has been awful, can take up to a day for call back when the connection is dropping out, they always have to get a technician out I the end, and it's far too pricey

11 July 2019

Rob Clubley 5.8

Okay if you want the absolute basics, but support was patchy, no support to talk to at weekends, and they don't let you BYO router/modem.

10 July 2019

Eric Woods 3.8

Spark is manipulative and anti-consumer. Shocking service - 2 hour wait on phone, or 1 day wait on callback, then can't understand their accent. The promotion I found on their website was wrong/out of date and the would not honour it.
The new unplan is still over priced and locks you into 12 months for NOTHING! Unplan charges the same for 60gb that others charge for unlimited data!!
Save yourself the disappointment - go elsewhere and stop feeding this dysfunctional corporate beast.

Pros

None

Cons

Called - got a 2 hr wait. Gave up, and was only then offered a callback for a day later. Call was no use. New unplan locks you into 12 months for NOTHING! The promotion I found on their website was wrong/out of date and ...read more

08 July 2019

Nathan Paul Griffith 7.6

The service has always worked well. Some days there is slow internet or the internet will time out, but the service has been reliable and valuable.

Pros

It has good speed, reliablilty and the comapny is well known

Cons

The price is standard and does not stand out as being a great deal.

08 July 2019

Aushan 9.6

Claire was just amazing and so helpful. Thank you and keep up the good work :)

06 July 2019

Graeme Parker 1

I would not recommend Spark to anyone.

02 July 2019

Chris Shinn 2.8

Internet kept dropping out and has done for months. Really annoyed at Sparks extra charge for paying by credit card, just greedy adding that!! They also charged me an "Inconvenience fee" because I was a couple of days late paying one bill. No customer good will there. Would never recommend them!!

02 July 2019

Christina Munro 1

We transferred over from Spark. Worse thing we ever did. Contact transferred us over early leaving us with no service from 28 May. It is now 2 July and we still have no services. Their customer services are appalling and every time we call we are on hold for hours. We lodged a complaint and still nothing!

Pros

NOTHING

Cons

No service, worst customer service, extreme hold times. These guys should not offer a service they cannot provide. We are losing the will to live.

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