Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 August 2019

Kevin Tiplady 8

good service but price too high

Pros

Good Reliable service

Cons

Expensive . Long wait to contact on phone.

11 August 2019

Marguerite Manning 3

Okay.

Pros

Cheap and fast

Cons

Doesn’t always work

08 August 2019

Shannon Clarkson 9

I've never had such great service from a provider. I'm so thankful to have come across Gravity Internet. They were able to support us with Satellite Internet in a rural area where the only only Satellite providers are charging a lot more. The difference in service was mind blowing. Gravity are friendly, supportive, funny and from New Zealand - which really won me over.
They are constantly in contact if there are any issues (lets face it - there are going to be some issues w ...read more

Pros

Reliability - Great Services - Great Pricing

Cons

Slower than your fibre and WIFI, but that goes hand in hand with Satellite internet.

07 August 2019

Roger 8.2

An excellent provider, innovative, responsive with great service. The East Cape is a challenging area to service but the team does a tremendous job on a shoestring. Outstanding! If you live in this area you must use them.

Pros

Good service at a very cheap price

Cons

None

05 August 2019

Darryl 4.2

Strict NAT. That means you cannot get into your router or set passwords/wifi name, and no port forwarding. It is terrible for gaming! On the plus side, VDSL is stable and getting faster with more dropping off to fibre. Also, I've had to arrange fibre install as NOva are usless.

Pros

Stable

Cons

Strict NAT, Bad support.

02 August 2019

Tess 8.4

Loved Slingshot but moving for a better combo power/gas/fibre deal

Pros

Reliable, never had any issues.

Cons

None

01 August 2019

Pat 8.2

One of the cheaper if not cheapest naked broadband providers in the country.

Pros

Cheap naked broadband. Great customer service.

Cons

No free modem with fibre

30 July 2019

Gurpreet Singh 1.8

I recently switched to bigpipe and i couldn't make call or receive whatsup call because its always showing connecting and when i chat its customer service they keep saying they can't help me because from their side everything is fine.

Pros

Cons

Inexperience customer service staff , and poor and slow customer service. Chat is only option to contact them

29 July 2019

Ji 4.6

No problems until i try to contact them. Spark needs to understand that front line service to their customers is crucial. We are not robots and dont want to talk or msg one. We are busy too and dont have time to wait for 15mins plus for their convienice.

Pros

Lightbox

Cons

Costs a lot more than most

26 July 2019

Brad Riley 1.8

The Connection Over all is really poor, sometimes it just shuts down without notice and whenever it is working, it barely loads any social media and having to restart the router every few hours just for it to load a simple task online. Would Not Recommend!

Pros

Nothing

Cons

Poor Connection, Slow loading, Unstable Connection, Dodgy looking router, Bad and rude helpline.