Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

13 November 2019

Jane 1.2

Part owned by Spark. Terrible customer service, they dont care if your connection is much slower than it should be and doesnt work properly as they do nothing to fix it and blame the customer instead.

Pros

Works well initially

Cons

Terrible customer service, doesn't fix issues. Doesn't return calls or emails.

11 November 2019

Paul 9.6

We are in a semi rural location just outside Napier, with a Unison fibre connection and NowNZ ISP. Our ping speed to the ISP server is usually 3 to 4 ms (yes that is nit a typo, that is our normal ping! Measurement on Speedtest). The few times I have had questions the help desk has quickly responded and assisted with advice crafted to my level of understanding. Added to this their plans and optional hardware is well priced (high end routers at prices cheaper than traditional ...read more

Pros

Pricing is competitive , support is excellent , connection speed is amazing

Cons

Haven’t experienced any

11 November 2019

Michelle Rayner 9.8

Great internet company. Absolutely no complaints.

08 November 2019

Margaret Gravestock 7

I am currently on the Spark mobile broadband because when I enquired about fibre three years ago I was told that it wouldn't be available in Te Puke in the foreseeable future. Two months later the government announced the roll out that is now taking place.

Pros

Wifi broadband is certainly an improvement over the previous copper wire telephone/broadband system.

Cons

An occasional glitch or overload of the mobile spectrum.

07 November 2019

Pauline 9.6

NOW provide awesome service. It is easy to get hold of a real person, they respond quickly, provide good advice, and don't upsell unnecessarily

Pros

Fantastic service

Cons

none at all

06 November 2019

Bryan Dockary 9

Great value as part of a package but way too expensive as a standalone

04 November 2019

Alex 2.8

Only been with them 5 months and after a late installation we have recently had a full outage for a week due to faulty router they supplied. Support is poor and only by email so you have to use mobile data to fix the problem at your own cost. Lots of support crossover emails and mixed messages and therefore very difficult to get anything sorted. Will be leaving at earliest opportunity once contract expires

Pros

Cons

Fibre speed is no better than VDSL, poor support, poor complaint handling.

30 October 2019

Scott 9.8

Great Service. Always get a human on the phone within minutes if I have any issues. Once I upgraded my plan to the ultimate package and it wasn’t running as fast as it should. NOW sent out 2 technicians to sort out the issue, which they did with some router changes and without cost (bar the $99 router required to get the top speeds). Overall just great service.

Pros

Everything. Great service, Great Speeds, very good pricing, but hey don’t we all want everything less expensive.

Cons

If I was to say anything it might be fractionally over priced on their top plans but that is subjective because no one else can really provide the speeds they do on their top plan.

30 October 2019

Ravi 6

Spark has fancy website and chat functions but to get a job done is a mission. it took 7 phone calls and 10 days to get my number ported to them. i had to email them twice for the free netflix and lightbox.

Pros

good automated process for ordering.

Cons

Competitors are nearly 40% cheaper. Value for money is a challenge

29 October 2019

John Stewart 6.2

After using them for 5years,I got an account for over $170 because I went over my monthly limited data allowance the month before! I received no warning notification like I had in the past when it reached the 80 percent mark. The irony is that I was paying more for a 200gig plan than their unlimited plan, and they did not offer to update or change it

Pros

Reliable service

Cons

No customer loyalty

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