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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

2.9 / 14 reviews

20 March 2024
Carolyn 2.2
I joined as they had a 6 month half prce offer. Got in touch on chat to check my modem would work ok and they said yes probably. Come connection day and nnothing worked. Including their chat bot. I tried for 3 hours to no avail to get help connecting to the internet. Finally went back to my previous supplier who took the connection back from Zeronet and had me connected in an hour.
Pros
NONE
Cons
Appalling service, contact and help. Completely useless.

2.9 / 14 reviews

17 March 2024
Danielle 1
Zeronet offers no customer support at all. They don't respond to messages for weeks on end. My internet wouldn't connect so I tried to contact them via email, Instagram, Facebook and live chat with no success for weeks. Finally after leaving comments on their Facebook page someone got in touch with me. I found that others were also having the same issue with no internet connection and having no response from their customer care team. I would not recommend them at all and couldn't wait to be switched to another company ...read more
Pros
None at all
Cons
Everything!

8.4 / 556 reviews

15 March 2024
Pernell 9.4
Excellent personal service when it comes to support. The best in the broadband arena.
Pros
Service and reliability
Cons
None yet

8.4 / 556 reviews

15 March 2024
fiona 10
real people, real advice, and real help
Pros
none
Cons
see above

8.4 / 556 reviews

15 March 2024
Mitch Peckham 8.2
Customer service is the key for me. I dread having to call other companies customer service. They could learn a lot from NOW's team.
Pros
Customer Service.
Cons
None

8.4 / 556 reviews

11 March 2024
Susanne 9
We switched to NOW Broadband for our home internet nearly 18 months ago and are very happy with their service and support. There is always someone on the other end of the phone when you ring, and they work quickly to resolve any issues (which have been very few I'm happy to say). I like that they're a NZ company, and while small they definitely punch above their weight. 100% happy to recommend them.

8.4 / 556 reviews

11 March 2024
Jamie 4
After 3 months on a 12 months full speed fibre plan, speed tests indicate throttled speeds nearer the lower plan speeds. After countless hours waiting on the phone on hold, then speed testing with a test router, Now BB ran out of ideas and then charged me the costs of the 'test' router that was on loan! Had to get on the phone AGAIN to reverse that charge and organise pickup of their own equipment. Emails sent to Accounts go unanswered for almost a week, speeds are hit and miss, and whatever agreement you have with the Service agent at the time are forgotten and are billed anyway. Avoid the headache, avoid Now BB.
Waiting out the disconnect date! ...read more
Pros
Cons
Fluctuating speeds, up to 70% down on advertised speeds. Fast to bill, slow to answer support phones or emails.

8.4 / 556 reviews

11 March 2024
Jessica 10
We have been with NOW for over 10 years. Have had no problems at all. Very helpful when it came to updating things and are always helpful with payment plans.
Pros
Dont have to worry about the service it has always been very reliable
Cons
None

5.6 / 89 reviews

08 March 2024
MG 5.2
Been with them for a few years. Noticed connection issues for quite some time but was bareable. Until lately it got pretty bad and disconnects every a few minutes. Reached out, staff was not sensible and I have spend a lot of time online/over the phone with their support staff, tried all the touble shooting method and lastly got told it is likely the modem issue (as I told their staff when I first reached out as my modem was old and I didn't ask for a replacement when I renewed my contract last time). Since my modem is out of warrenty, I got told that I my only choice are either to by a new modem from them for some $120 or get one my self from the local shops. And renew a contract is not an option for a existing customer. I'm changing my provider, Goodbye Skinny. ...read more
Pros
Cheap and stable with cable
Cons
very poor customer services and don't get issue resolved.

2.9 / 14 reviews

07 March 2024
Michael 3
Was fine for the first few months, then it got a bit slower, then the first major outage of a day or more, once finally sorted(they seemed to have little clue, blaming it all on those they buy services from), continually slower & patchier after that(sometimes to the point that youtube would only play at 240p-360p), then just had another major outage for more than 24hours(again blaming others), this time with zero support for seemingly anyone. Support had been ok early on, but it still didn't help with the 1st outage. Both times I found ways to get the internet working before they fixed the cause, but still lost many hours of access both times. Not reliable, and now non-existent support. ...read more
Pros
relatively cheap, sometimes speed can be what it's meant to be
Cons
unreliable, often poor performance, uneasy feeling that they don't know what they're doing
Showing 10 of 2140 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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