Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 January 2020

Debbie 1

Terrible. Like others, cut me off on a Sunday afternoon when I had already paid bill due to their antiquated automated system that does not check accounts before it acts. Hard to sort it out - only way I could was to pretend I was paying bill again. Unhelpful website and 0800 numbers. Found out I have been paying well over the odds for a long time - why does this company treat its long time customers so badly?

Pros

Their call centre workers are good.

Cons

Everything else.

10 January 2020

Laura Peerless 9.2

I received great support recently. Its a breathe of fresh when someone helps you with simple answers and jargon. New customer but defo happy with my choice so far.

10 January 2020

Ron Scrimshaw 9.4

We have been with now for 5 plus years we get great service from friendly techs and prompt action to any problems we have had
Highly recommended

09 January 2020

Bertha Porter 8

Was very helpful, informative and easy to read through. Thanks

06 January 2020

Chrisi 1

The broadband connection isn't stable and continuously cuts out with constant router breakdowns and issues, along with poor range.
The speed slows down considerably when 2-3 devices are connected.
And their support agents either don't listen or update their notes for future issues.

Pros

N/A

Cons

Slow, unreliable connection, poor range, limited device use

05 January 2020

Simon Bennett 10

Had VDSL: service, speed, accounting - all good. Overall a great experience and would highly recommend them.

Pros

Cons

02 January 2020

Jason 1.4

100% Very bad customer service i see someone else has had the same problem when there is a issue they like to push the buck and not take responsibility and make out it's the customer's fault i do not recommend skinny at all this is the resson why i have gone to another company for better service and better business very happy with new company I'm with.

Pros

N/A

Cons

N/A

01 January 2020

Andrew Macfarlane 1.8

Constantly buffering took 1 1/2 hrs to watch 40 mins of a movie before I gave up. Apart from telling me I was getting tremendous data transfer, in fact some of the highest they'd seen, they weren't interested in fixing the problem.

Pros

Cons

Complete lack of interest in fixing my buffering problem almost certainly caused by a faulty modem

30 December 2019

Thomas 6.8

Great price and value just a little slow due to it beying wireless

30 December 2019

Missy Whitewood 7.2

Great company

Pros

Cons

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