Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

11 March 2020
Louise 1
Connected on 5/2/20 to broadband. It still does not work despite many hours on the phone to Manila call centre. Paid for Geeks on Wheels to help and called back Chorus. Seems the fault is with Spark but still no resolution 5 weeks latter. Need to change provider
10 March 2020
Roland Brunner 7
The coverage with wireless is very good in the most places in the country. Reliable connection, quick. Good service when needed. Perfect for every motorcaravanner in NZ!
Pros
Reliable, quick, good service.
Cons
Nothing up to now.
10 March 2020
Gary Iddon 8.6
I give a good review as the Wifi works and is very consistent....however my main reason is the setup support which was outstanding, I think the guys name was Shane, he was fantastically helpful.
10 March 2020
Maree Burns 8.8
Very happy with the service provided
Pros
Flexibility good reception very good support
Cons
No complaints very happy with the service
10 March 2020
Denis Francois 9
Have just joined as sick of non-service from Spark
Pros
Support speak english and very obliging
Cons
So far all good
09 March 2020
Stephen 4
I have been with Spark for 12 yrs in AKL and 3 yrs up in Kaitaia.I have just discovered that we are still on ADSL & feel a little pissed that they haven’t suggested or just upgraded us to VDSL so I’ll change supplier now.
09 March 2020
anup sebastian 7
Great features.
Helpful reminders for bills.
Pros
Well known brand. Great features. Bill reminders.
Cons
Difficult to get customer support via online. Expensive.
07 March 2020
Netmare 4.8
I was persuaded to buy a netgear router by a Spark salesman in one of their shops when renewing my fibre account with them,a decision that led me into the descending 7 Rings of Hell.
instead of chain linking this $700 router to my cheap spark modem I said I would prefer to connected directly to the Spark fibre box on the wall and was assured this was completely feasible and achievable.
At this point the Netgear app is useless because it just recommends chain linking and doesn't offer any advice past that.
A call was booked for a Spark broadband team specialist to phone me and walk me through what I would consider a pretty simple setup.
But no! They didn't call but a record 14 calls later the device remains unconnected.
In the process of these 14 calls I ended up also speaking to 3 completely useless Netgear call centres in the Philippines and India (twice)
The simple process of just registering the device and showing me how to logon was beyond them all. One call centre guy in the Philippines told me that I had bought an unverified product because he couldn't find the code number for it from probably an unregistered dealer. He asked me how to spell Spark said couldn't find it!
It ended probably 6 hours later with the Netgear call centre operator in India telling me that the Spark shop should have set up this device for me when I purchased it (admittedly I was laughing in a maniacal hysterical way at this point).
Clearly Spark should not be selling a product that they have no idea how to install and Netgear's support in New Zealand is completely nonexistent.
I have never previously bought Netgear because I've been told the customer support is useless (no surprises there) the only way I would ever consider using it is if I was buying it through PB tech in New Zealand who seem to be there only people interested in giving any decent customer support.
Roll on e-SIM and 5G when these devices will be completely redundant and Netgear will join other useless hardware providers and disappear!

...read more
06 March 2020
Pagan Moon 9.2
My connection has been faultless, and yet I am in an area where I have bad mobile coverage. Knowing that I have at least one connection to do work etc is a huge relief.
05 March 2020
Alastair Wood 7.2
At this time it is too early to make a good review. We have not yet taken the system on tour. However it is working very well at home and has a good broad coverage.
Pros
transportable. Simple to install. No extra wires or cables needed
Cons
none as yet
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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