Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

17 May 2020

Sylvester 10

Very prompt and effective communication. Highly knowlegable technical support.

Pros

Prompt response; knowledgeable CS and technical staff.

Cons

None at this stage

13 May 2020

Fiona 10

I talked with a lovely young man by the name of Taylor who set everything up for me perfectly. He got me a deal so hot that the provider was amazed when I rang to set up the bill payment. Cheers broadband compare, you are indeed the real deal!

Pros

Talking to a real person is wonderful.

Cons

Nil be great if more providers signed up to your service that’s all.

12 May 2020

Djemi 7

not too bad

Pros

more specials please

Cons

no bulls

11 May 2020

Tonight McKee 6.2

There is nothing wrong with Spark broadband. The set up was easy and moving house was also easy. It's just cheaper at the moment to take a bundle with our power provider

Pros

No fees for extra use. We only ever paid one fee each month

Cons

Obviously cannot beat the price of a package with our power server

09 May 2020

Peter 5.8

We joined when it was Actrix - and were reasonably happy with it. Then it was taken over by Voyager, who continued charging us what Actrix had charged us - even though their own equivalent was markedly cheaper. Hence the change of ISP!

08 May 2020

Bill Davies 9

I am reluctantly leaving Farmside after about twenty years. They have been a great company to work with. I am only leaving because they can't connect me to fibre in our area.

Pros

Great Help Line . Wonderful staff who can relate to your problem and get it sorted quickly.

Cons

No Cons! Highly recomend their service.

08 May 2020

Heather Somers 7

So far so good. Having only just switched I am very happy with the service and price

Pros

Price, Service, Accessibility,

Cons

None so far.

08 May 2020

Mr Si 7

Please look else where for an internet plan. Most of the call center personnel are unhelpful and rude. Very untrusting net provides who would lie to you face about incentives if it wasn't for phone communication, preferred method! They are rubbish!

Pros

Some of the call center personnel are wonderful, but it's a jackpot if get to talk to them.

Cons

Untrustworthy!

07 May 2020

Steve 1.2

Worst ISP ever. Connection frequently stalls or drops out. Router requires restarting often. I used to think which ISP you were with made little difference - how wrong I was. Since switching to Bigpipe we have been plagued by issues daily. Customer service just make excuses or literally deny the problem you report exists. We will be paying to exit our contract early it is that bad.

Pros

Cons

Connection is awful, customer service is just as bad. Everything.

06 May 2020

Pauline 7

Moved to NOW 4.5 yrs ago after being hugely mucked around by previous landline and internet provider. BEST DECISION EVER! Have moved and installed fiber recently and still fantastically fast, efficient service

Pros

Local call centre, fast phone answering (no being put on hold or in a queue) easy to understand call centre operators, obliging, patient teckies, brilliant followup to check everything is OK

Cons

None

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